PureLink ยท 1 day ago
Pro Video Audio Equipment Technical Support Specialist
Fair Lawn, NJ
Full-time
Onsite
Entry, Mid Level
2+ years expPureLink is a global innovator in professional AV solutions, delivering cutting-edge technologies and reliable performance since 2002. The Pro Video Audio Equipment Technical Support Specialist will provide technical support, assist clients with configuration and troubleshooting of AV equipment, and ensure customer satisfaction while supporting sales engineering tasks.
AudioElectronicsSupply Chain Management
Responsibilities
White glove, first class customer support
On site customer support, as needed
Timely resolution of customer issues
Building ongoing solution database
Evaluating, troubleshooting, and servicing product
Performing Quality Assurance testing of outgoing orders
Providing pre-sales engineering support for internal and external clients
Strong troubleshooting and problem-solving skills
Excellent communication and interpersonal abilities
Ability to work on-site in Fair Lawn, NJ
Qualification
Required
Minimum 2 Years of work experience specifically in the Pro Video field, working with video transport, sources, displays
Minimum 2 Years of work experience in customer support
Preferred
Degree or certification in a related field, such as AV Technology, is a plus
Company
PureLink
PureLink is a distribution company that supplies matrix switchers, extenders, converters, and wireless audio solutions products.
11-50 employees
H1B Sponsorship
PureLink has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Early StageCompany data provided by crunchbase