Go Ape USA · 23 hours ago
Inside Sales Representative
United States
Full-time
Remote
New Grad, Entry Level
$18/hr - $18/hr
0+ years expGo Ape USA is an outdoor adventure center offering self-guided treetop courses. The Inside Sales Representative will be responsible for delivering exceptional customer service and driving sales growth by responding to booking inquiries and managing group bookings.
EventsGuidesTourism
Responsibilities
Respond to all inbound inquiries by phone and email in accordance with Inside Sales and Customer Care Standards
Convey the Go Ape experience in a detailed and descriptive manner over the phone to potential guests
Execute a sales outreach strategy by calling/emailing leads with information about Go Ape activities and pricing
Maintain all communications through the company CRM and Booking Tools
Communicate with sales, marketing, and sites to arrange special bookings
Coordinate third party booking events
Maintain a deep understanding of Go Ape’s Team Building offerings to confidently communicate options and benefits to clients
Tailor team building events to meet the specific needs, goals, and objectives of each client or organization
Resolve guest issues as they relate to bookings by providing timely and accurate information
Serve on the internal call support team by answering calls and providing support to guest inquiries
Record and track data related to group bookings, guest inquires, and issue resolution
Support sites as a point of contact for guest issues during site operational hours
Adhere to all company policies and procedures
Be a brand ambassador for Go Ape and perform all job duties in accordance with the mission and values of the organization
Performs other duties and responsibilities as required or requested
Qualification
Required
High school diploma or equivalent
Basic proficiency with Microsoft Office products, including Excel, Word, Outlook, and Teams
At least six (6) months of prior experience in a customer service or sales role, demonstrating strong communication and problem-solving skills
Ability to manage multiple tasks effectively in a fast-paced environment while maintaining attention to detail and accuracy
A passion for delivering outstanding customer experiences and a drive to exceed sales targets
Preferred
Prior experience with lead generation, customer relationship management (CRM) tools, and payment processing systems
Benefits
Competitive compensation
Bonus programs
Healthcare plans
Paid time off
Flexible scheduling
Company
Go Ape USA
Go Ape USA is an events services company that offers adventure course and outdoor recreation services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Vernon West
Board Member
Recent News
Travel And Tour World
2024-05-23
Company data provided by crunchbase