Ace Parking · 13 hours ago
HOTEL PARKING MANAGER
Washington, District of Columbia, United States
Full-time
Onsite
Mid, Senior LevelAce Parking is a leading parking management company with over 72 years of experience in the industry. The Hotel Parking Manager will oversee and lead all aspects of the valet drive’s daily operations, ensuring a seamless guest experience while managing a team of valet parking attendants.
CommercialConsultingParking
Responsibilities
Manage the day-to-day valet operations, ensuring adherence to established procedures and standards
Plan personnel utilization, interview, and selection, policy compliance, training oversight, supervision, performance review, and adherence to all laws and regulations
Develop and implement operational procedures to optimize efficiency and customer service
Recruit, hire, train, and schedule valet attendants and support staff
Hold team members accountable for their roles and responsibilities, providing regular performance feedback and conducting performance evaluations
Promote a culture of professionalism, accountability, and exceptional customer service among the team
Accountable for maintaining a safe environment for both employees and guests, including vehicle safety and traffic control
Oversee the maintenance and upkeep of valet equipment, such as key storage systems, parking booths, and signage
Accountable for the cleanliness and appearance of the valet parking area
Monitor financial performance, including revenue, expenses, and labor costs
Implement cost-control measures to maximize profitability while maintaining service quality
Identify opportunities for revenue growth through promotions, pricing strategies, or additional services
Analyze financial data and implement strategies to maximize profitability, such as optimizing staffing levels and pricing structures
Set and track key performance metrics related to operational efficiency, customer service, and financial performance
Accountable for meeting or exceeding established performance targets
Train and motivate valet staff to provide exceptional customer service
Address customer inquiries, concerns, and complaints in a professional and timely manner
Regularly assess service quality through feedback mechanisms and take corrective actions as needed
Ensure that guests receive exceptional service and address any guest concerns or complaints promptly and effectively
Accountable for monitoring customer feedback and taking corrective actions to continuously improve service quality
Foster clear and open communication within the valet team and with other departments
Coordinate with hotel or venue management to ensure a seamless guest experience
Conduct regular meetings with staff to relay important information and gather input
Create a positive and supportive work environment that promotes a sense of belonging and teamwork among staff
Encourage a healthy work-life balance for team members
Offer opportunities for professional growth and development within the department
Qualification
Required
Bachelor's degree or equivalent education and experience
Demonstrated experience leading a high-end customer facing parking or Valet program
Strong leadership and management skills a must
Excellent communication and interpersonal abilities
Physical ability to lift heavy items (50 lbs)
Preferred
Financial acumen is a plus
Benefits
Medical, dental, vision, life insurance coverage
Flexible Spending Accounts
401k
Vacation/Sick
Holiday
Discount programs
Company
Ace Parking
Ace Parking is an Management Consulting providing a full range of parking services
Founded in 1950
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
John Baumgardner
CEO & Vice Chairman
Ross Seibert
Chief Financial Officer
Recent News
Sacramento Business Journal
2025-03-26
Company data provided by crunchbase