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Valor Global · 13 hours ago

Remote Bilingual Spanish Customer Service Representative

United States

Full-time

Remote

New Grad, Entry Level

$16.50/hr - $17.50/hr

Valor Global is a leading provider of call center solutions worldwide, specializing in delivering exceptional customer experiences. We are seeking a dynamic and energetic Remote Bilingual Spanish Customer Service Representative to serve as a vital link between our clients and their customers, providing top-tier support in both Spanish and English.

Customer ServiceInformation ServicesInformation TechnologyLead GenerationSales

Responsibilities

Respond promptly and professionally to customer inquiries via phone, chat, or email in both Spanish and English

Provide accurate information about products, services, or account details while maintaining excellent phone etiquette

Assist customers with troubleshooting issues, processing transactions, and resolving complaints efficiently

Document customer interactions accurately using data entry skills and update relevant records in our systems

Handle outbound calls when necessary to follow up on customer requests or gather feedback

Collaborate with team members to ensure seamless client service delivery and share insights for process improvements

Maintain a positive attitude and demonstrate strong communication skills to enhance overall customer satisfaction

Qualification

Customer support experienceBilingual SpanishEnglishData entry skillsMicrosoft Office proficiencySales techniques knowledgePhone etiquetteTroubleshooting mindsetTechnical proficiencyActive listening skills

Required

Applicants should only reside in one of these states: Alabama, Arizona, Colorado, Florida, Idaho, Kentucky, Massachusetts, Mississippi, Missouri, North Carolina, Tennessee, or Texas

All applicants must fluently read, write, and speak Spanish and English

Fluent in both Spanish and English, with excellent verbal and written communication skills

Strong data entry skills with proficiency in Microsoft Office applications and general computer literacy

Knowledge of sales techniques and the ability to handle outbound calling effectively using a dialer to field 200 to 300 calls per day

Demonstrated phone etiquette, active listening skills, and the ability to analyze customer needs quickly

Ability to work independently in a remote setting while managing multiple tasks efficiently

Technically Proficient

Minimum internet speed: 25 Mbps download / 5 Mbps upload

Basic computer literacy: Comfortable using MS operating systems (Windows) and navigating settings

Troubleshooting mindset: Able to diagnose and resolve basic tech issues independently

Confident using browsers, search engines, and understanding online safety

Employment is contingent upon successfully passing a comprehensive background check

All candidates must undergo and pass a thorough background screening, which may include verification of employment history, education, criminal records, and other relevant checks

Preferred

Previous outbound call center or high-volume experience working in a metrics driven environment, with an auto dialer, and/or using scripts is preferred

Previous experience in customer support, call center environments, or client services is preferred

Preferred internet speed: 50 Mbps download / 10 Mbps upload

Jitter threshold: Should be 15ms or lower — higher jitter may result in voice and streaming issues