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MPS Credit Union · 12 hours ago

Member Experience Floater

Miami,FL,US

Full-time

Onsite

Entry Level

1+ years exp

MPS Credit Union is a supportive team that values professionalism, accuracy, and member satisfaction. They are seeking a Member Experience Floater to support branches by performing Teller and Member Services functions, ensuring exceptional service and compliance with policies. The role offers variety and the opportunity to positively impact members every day.

BankingFinancial Services

Responsibilities

Perform teller duties, including processing deposits, withdrawals, transfers, loan payments, cashier’s/official checks, Visa cash, and other financial transactions

Balance cash drawer daily and maintain transaction accuracy; identify and report discrepancies in accordance with credit union policy

Serve as a knowledgeable resource to members and prospective members by answering inquiries and providing information about accounts, products, services, and credit union policies

Handle account maintenance and service requests, including address changes, stop payments, check orders, and account research

Investigate and resolve member issues, including card disputes, fraud-related inquiries, and transaction or account research

Assist prospective members with processing membership applications, both in person and electronically

Provide effective administrative support for loan processing activities, including inputting loan information, assembling and verifying loan documentation, and providing routine loan information (e.g., types of loans and loan products offered)

Educate members on credit union products and services that best meet their financial needs

Deliver an exceptional "member service experience" at all times

Provide coverage for teller and member services functions as needed, based on staffing levels, branch traffic, or operational needs

Ensure compliance with all credit union policies, procedures, and security standards