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Wealth Dynamix · 6 hours ago

Technical Application Support Manager – French Speaking - Remote

United States

Full-time

Remote

Mid, Senior Level

Wealth Dynamix is an award-winning FinTech firm seeking a Technical Application Support Manager to oversee their SaaS product support function. This role involves managing customer support, resolving technical issues, and optimizing processes to ensure high-quality service for clients.

CRMFinancial ServicesFinTechSoftwareWealth Management

Responsibilities

Act as the primary owner for all live customer support cases

Ensure cases are prioritised, triaged, and resolved quickly and effectively

Serve as the escalation point for complex issues, working closely with Product and Engineering

Diagnose and fix configuration issues directly

Collaborate with Product on escalations and root cause analysis

Implement best-practice support processes and tools

Optimise workload distribution across the CSM team to reduce disruption

Drive stabilisation of live accounts and reduce reactive work over time

Improve structure, reporting, and KPIs for support performance

Uphold security best practices to protect systems, data, and people

Qualification

Microsoft Stack ExpertiseAzure CloudAPI IntegrationsConfiguration & CustomisationSecurity & ComplianceData HandlingSupport Tools & ProcessesSupport LeadershipTechnical ExpertiseProcess ImprovementStakeholder ManagementCuriosity & LearningAgile MethodologyCommunicationTeam-OrientedSelf-Starter

Required

Strong experience with Microsoft technologies, including Dynamics 365 and related components

Hands-on experience managing SaaS applications hosted on Azure, including monitoring, troubleshooting, and performance optimisation

Proven ability to work with RESTful APIs and troubleshoot integration issues across multiple systems

Ability to diagnose and resolve configuration issues within complex SaaS environments

Familiarity with ETL tools (e.g., Talend) and Azure Data Factory for data processing and migration

Understanding of secure development practices, identity management, and regulatory requirements in financial services

Experience implementing ITIL or similar frameworks for incident, problem, and change management

Proven experience managing a technical support function for SaaS products

Hands-on ability to troubleshoot configuration issues and work with APIs, integrations, and cloud environments

Skilled in implementing scalable support processes and tools

Comfortable engaging senior-level clients and internal teams under pressure

Excellent written and verbal communication skills for client-facing interactions

Naturally curious with a strong desire to ask questions and deepen your understanding of the Wealth Dynamix solutions and the client's needs

A collaborative team player who understands the importance of contributing to collective success

Excellent communication skills, with the ability to adapt your style depending on the audience—whether it's running product demonstrations, writing documentation, or collaborating with internal teams

Understanding of tools and methodologies used in an agile software delivery process, with a focus on flexibility and iterative improvement

A proactive approach to self-learning, constantly looking for ways to add value to clients, teams, and the broader business