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Race Communications · 20 hours ago

Field Technician 3 - Lancaster

Lancaster, CA

Full-time

Onsite

Entry Level

$23/hr - $26/hr

1+ years exp

Race Communications is a fiber internet provider committed to connecting California communities. The Field Technician 3 is responsible for the installation, maintenance, and troubleshooting of telecommunications equipment and systems, ensuring seamless communication services for clients.

InternetTelecommunicationsWired Telecommunications

Growth Opportunities

No H1B

Responsibilities

Performs residential installation and troubleshooting of internet connectivity, telecom, and video

Responds to support issues with truck rolls and telephone support to troubleshoot on-site connectivity for phone, internet, and video services

Resolves technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), Internet Connectivity, Telecom, and Video

Conducts low voltage/fiber infrastructure wiring and troubleshoots related issues

Offers remote assistance to support technicians and engineers

Ensures timely and accurate completion of work orders

Asks questions to determine the nature of the problem and be able to walk customers through the problem-solving process

Utilizes CRM for support tickets and trouble ticket resolution

Completes assigned work orders promptly and accurately

Receives location information and task assignments via dispatch software or from personnel

Effectively handles challenging situations and emotionally charged customers

Responds promptly to customer inquiries and concerns in a customer-centric manner

Leads by example and follows guidelines and policies outlined in the Race Communications Employee Handbook

Assists the Field Technician team with training and mentoring new team members, ensuring they have the necessary knowledge and skills for performing their jobs safely and efficiently

Operates mechanized equipment such as a bucket truck, excavators, and trencher

Climbs poles up to 40 feet and operates in bucket trucks with 32' plus ladders

Manages deployment and removal of traffic control devices to ensure safety in work areas on streets or roadways

Maintains vehicle/equipment pre-op/post-op to be prepared to perform required duties

Maintains a clean driving record as defined by the current fleet insurance underwriter

Spends a significant portion of the workday traveling in a vehicle visiting various locations and spending time both indoors and outdoors including businesses and/or residents depending on the nature of the job

Overtime, nights, and weekends may be required

Maintains awareness of potential hazards like uneven terrain, loose pets, or slippery walkways

Maintains a safe distance from aggressive or unrestrained animals

Maintains a safe distance from potential hazards in the work area, including loose pets, children, and other live obstacles

Observes hazards and reports any concerns or accidents to a supervisor or safety professional; participates in the investigation process as needed

Understands, completes, and signs off all pre-job safety planning tools at the start and end of the shift; completes all required safety-related paperwork

Understands and responds appropriately to all safety hazards and warning devices (e.g., back-up alarms, smell of smoke, fumes, odors, different colored warning tags, warning sirens)

Other duties as assigned

Qualification

Fiber Optic NetworksTelecommunications EquipmentTroubleshooting SkillsMS Office ProficiencySpanish LanguageColor DistinctionEffective CommunicationTeam Collaboration

Required

Eligibility for US Employment without sponsorship

Minimum of 21 years of age

A valid driver's license, subject to successful verification through a DMV check, is mandatory

Minimum of 12 months of experience as a field technician

Understanding of Fiber Optic Networks, Basic Telecom, and Video

Basic knowledge of Apple IPAD

The ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communication

Proficient use of MS Office applications including Teams, teleconferencing applications

Functional use of common office equipment, computers, and office software

Ability to distinguish colors and audible tones

Preferred

High School Diploma or GED or equivalent combination of education and experience is preferred

Proficiency in Spanish Language is desirable

Benefits

100% Company-Paid Medical and Dental Benefits

Free Fiber Internet Service

Comprehensive Benefits Package: 100% company-paid medical and dental insurance (starting the 1st of the month following your start date), PTO (vacation, sick), 11 paid holidays, paid birthdays, 401k matching (4%)

Free fiber internet service for all employees living in our service area

Company

Race Communications

Race Communications is one of California’s leading telecommunications and fiber technology companies, offering a full range of communications services and competing in over 25 markets with investments totaling $150M in recent years.

Founded in 1994

South San Francisco, California, USA

51-200 employees