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Encore · 8 hours ago

Sr Sales Manager, Venues - Loews Kansas City

Kansas City, Missouri, United States

Full-time

Onsite

Mid, Senior Level

3+ years exp

Encore is a leading company in the hospitality sector, seeking a Sr. Sales Manager for Venues. This role involves leading the sales process for assigned groups, maximizing revenue opportunities, and cultivating relationships with key hotel personnel to enhance business relationships.

Event ManagementEvent PromotionEvents

Responsibilities

Drive Results by soliciting and securing business through a proactive, consultative sales approach, utilizing Encore’s sales process and methodology

Maximize revenue opportunity for assigned customers by creating effective strategies for per-event revenue growth, including upsell and cross-sell opportunities

Create high-end, large event, advanced technology solutions for Encore’s existing and potential customers

Prepare and deliver compelling presentations that convey the value of Encore and effectively solve customer challenges

Effectively collaborate with vendors and other departments/divisions of the company to capture and service events

Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience

Understand event cost structure and incorporates into solution designs according to established profitability guidelines

Deliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel and various Encore supporting functions and departments

Thoroughly research and understand customer history and previous experiences, in order to create more personalized customer experiences

Lead sales meetings, deliver group presentations, and facilitate budgeting and forecasting discussions with hotel partners

Value People by attending internal and external customer meetings, understanding their goals and responding to their questions, concerns, and challenges

Address customer complaints and concerns, and effectively resolve issues

Do the Right Thing by ensuring all customer information is up to date and accurate in the Customer Relationship Management system (CRM) at all times

Actively refer and guide customers through the Encore network, leveraging contacts to secure additional opportunities with existing customers

Maintain a healthy pipeline at all times that ensures achievement of established revenue targets

Ensure all known opportunities are in CRM and completely accurate and updated at all times

See the Big Picture by supporting the sales forecasting efforts at home location, ensuring they are accurate and submitted timely

Assist Director in setting sales quotas and assigning leads

Learn and adopt all SOPs related to the role and any new initiatives/programs that are implemented

Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events

Support sales team members with pipeline management, creating effective sales strategies, and implementing best practices

Provide direct leadership and guidance to Sales Team members

Train, mentor and coach sales team members

Partner with Sales Team members to provide support and guidance on large complex events

Value People by promoting a culture of high performance, accountability and continuous improvement that values learning and a commitment to quality

Participate in regional or national committees as requested by sales leadership

Facilitate training at location or within home region as needed to increase the sales teams’ skills

Qualification

Sales experienceAudiovisual technology knowledgeCRM knowledgeFinancial report analysisPresentation skillsCustomer relationship managementCommunication skillsTeam leadershipCollaborationProblem-solving