Remote · 2 weeks ago
Payroll Client Services Specialist
United States
Full-time
Remote
Mid LevelRemote is a company focused on solving global employment challenges for organizations. The Payroll Client Services Specialist will provide support for payroll inquiries, act as a regional specialist, and collaborate with various teams to ensure exceptional service and timely issue resolution.
Bookkeeping and PayrollComplianceConsultingHuman ResourcesRecruitingSoftware
Responsibilities
Serve as specialist level support for all inquiries or issues related to employee payroll runs
Regional Specialist for all products: Act as the specialist for all payroll-related matters in your assigned region or sub-region, ensuring all stakeholders are informed of any changes, delays, or updates
Function as a main point of contact for urgent issues and customer escalations and join customer video calls to find quick solutions
Work autonomously on customer escalations and diligently bring them to quick resolution
Collaborate seamlessly: work hand-in-hand with various teams, including Customer Experience, Payroll Operations, and others, to deliver exceptional support and meet service level agreements (SLAs)
May be assigned to specific customers to deliver premium support, ensuring high satisfaction and timely issue resolution
Qualification
Required
Experience in processing end-to-end Payroll or equivalent experience
Deep understanding of payroll specific to the region or sub-region of application
Experience in client-facing roles
Analytical mind and exceptional problem-solving skills to tackle complex issues and escalations
Thriving in a fast-paced, international environment: you're adaptable, enjoy collaborating across cultures, and strive to improve workflows for increased efficiency
Excellent communication skills: fluent in English, comfortable with asynchronous communication, and proficient in using collaboration tools like Slack
Team player: you demonstrate the ability to mentor and support colleagues, collaborate effectively across departments, and manage escalations with confidence
Preferred
Experience working remotely is a plus, but not required
Benefits
Work from anywhere
Flexible paid time off
Flexible working hours (we are async)
16 weeks paid parental leave
Mental health support services
Stock options
Learning budget
Home office budget & IT equipment
Budget for local in-person social events or co-working spaces
Company
Remote
Remote is an employment, payroll, and HR platform for modern, distributed businesses.
Founded in 2019
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$496MKey Investors
SoftBank Vision FundAccelIndex Ventures
2022-04-05Series C· $300M
2021-07-13Series B· $150M
2020-11-01Series A· $35M
Leadership Team
Job van der Voort
CEO
John Kelly
Chief Revenue Officer
Recent News
2026-01-20
2026-01-03
Company data provided by crunchbase