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Expeditors · 1 day ago

Customer Service Representative- Customs Brokerage

Torrance, CA

Full-time

Onsite

New Grad, Entry Level

$19/hr - $28/hr

0+ years exp

Expeditors is a leading logistics company that values its employees and promotes from within. The Customer Service Representative in Customs Brokerage will ensure timely and accurate operations while providing exceptional customer service, managing customs processes, and maintaining compliance with regulations.

Responsibilities

A Brokerage CSR will be expected to ensure timely and accurate operations while providing exceptional customer service within the Brokerage Department

Ensure a smooth and timely customs process flow for all customs related activities

Daily execution of workflow and department metrics

Transfer declaration information from commercial documents, or other sources into our customs entry system

Accurate and timely data entry to allow for the build of a complete US Customs declaration

Build and maintain strong relationships with the customers and government organizations

Ensure compliance to regulations at all times, both internal and external

Track and Trace shipments for valid data transmission to US customs and Partner Government Agencies

Understand customer expectation to ensure all the elements of the SOP and KPI’s are met

Identify and manage exceptions while also identifying opportunities for continuous improvement

Effectively manage and organize emails for timely follow up

Qualification

US Customs documentationCustomer ServiceMathematical skillsOrganizational skillsComputer skillsEffective communicationAttention to detailTeam player

Required

High School Degree or equivalent required

Successful candidates must pass a background check

Must be legally authorized to work in the United States

Must not require future sponsorship for employment visa

Fluent in English, both written and verbal

Must have the ability to work overtime in support of the department's needs

Must be able to commute to the city of Jurupa or Torrance, CA

Comfortable with numbers and basic mathematical skills

Comfortable working in an office environment

Preferred

Customer Service: 6 months to 1 year experience and/or training; or equivalent combination of education and experience preferred but not required

Understanding of transportation and US Customs documentation is a plus

Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results

Pro-active, strong organizational skills

Strong desire to learn

Sense of urgency and works well under pressure

Immense attention to detail

Team player mentality

Good computer skills (Excel, Word, PowerPoint, Outlook, OneNote)