Municipal Credit Union · 1 day ago
Outside Mortgage Loan Officer
New York, NY
Full-time
Onsite
Entry, Mid Level
2+ years expMunicipal Credit Union is a financial institution that has been serving its members for over 100 years. The Outside Mortgage Loan Officer is responsible for converting leads into loans by promoting real estate and consumer lending products, ensuring compliance with regulations, and providing exceptional member service.
BankingFinanceFinancial Services
Responsibilities
Pre-qualify prospective borrowers, prepare preliminary Loan Estimate (LE), initial disclosures, amended disclosures and Rate Lock agreement in compliance with RESPA
Review the sales contract, income, assets and debt information to ensure applicants meet MCU’s minimum standard guidelines
Manage pipeline and issue prequalification certificates
Counsels members on the reasons for denial and advises how to improve their financial position and credit score
Works with branch personnel to promote lending referrals and be a subject matter expert
Understands and demonstrates expert knowledge of products and services offered at Municipal Credit Union
Leverages relationship building skills to broaden the MCU membership, establish and maintain a network of realtors and attorneys that will provide referrals
Provide product education to membership through seminars and Business Development visits
Identify opportunities to offer additional products and services
Be the subject matter expert on policies and procedures
Recommend and develop efficiencies across the department
Participate in ongoing training and development approved by HR and Management
Adhere to all regulatory compliance training inclusive of BSA/AML/OFAC and overall BSA/AML/OFAC compliance
Perform other duties as required
Travel is required
Qualification
Required
College degree preferred or equivalent work experience
Minimum 2 years in experience in real estate lending
Ability to perform in a high-volume environment and meet deadlines while maintaining exceptional attention to detail
Technologically proficient
NMLS will be required
Excellent organizational, verbal and written communication skills
High achiever and self-starter
Is a team player and understands the role of meeting goals, both team and individual
Keenly aware of personal, team, departmental and company-wide goals and is able to prioritize work to achieve funding goals
Demonstrates the ability to excel in a high stress environment and is able to meet goals and deadlines
Demonstrates persistence and overcomes obstacles to maintain above average closing ratios
Demonstrates an unsurpassed commitment to exceptional member service that ensures a world class experience for each member
Views situations from the member's perspective to effectively respond to their needs and concerns
Follows up to make sure the member's expectations have been met or exceeded
Explains recommendations, products and services in ways members can easily understand
Demonstrates patience, respect and empathy when dealing with difficult members or their complaints
A motivated self-starter who measures self against standards of excellence
Actively and consistently seeks qualified opportunities to increase loan volume and residual product penetration
Takes calculated risks to accomplish goals
Actively supports member education events and seminars
Demonstrates responsibility for providing timely and accurate information, responses and decisions to internal and external members
Accurately and efficiently performs transactions and member requests
Willingly accepts and embraces constructive coaching and feedback as needed
Assesses own strengths and weaknesses
Schedules time off in advance and avoids unscheduled absences
Persuasive and confident
Uses clear and simple language to communicate information and decisions to internal and external members
Demonstrates sensitivity to cultural and gender differences
Demonstrates the ability to use technology to effectively and efficiently perform job functions
Has good working knowledge of the following applications: MS Outlook, MS Excel, MS Word, Meridian Link and all applicable applications
Actively participates in and completes all ongoing required loan and sales training
Willingly adapts to changes in work environment
Benefits
Competitive Compensation, Medical And Dental Benefits.
401K with employer match
Flexible paid time off
Company
Municipal Credit Union
Municipal Credit Union has been serving the financial needs of our members since 1916.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Kyle Markland
Chief Executive Officer
Frank Madeira
Chief Financial Officer
Recent News
2025-05-16
Digital Trends
2025-03-29
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