VortexWorks ยท 7 hours ago
Bilingual Customer Service Representative
United States
Contract
Remote
Entry Level
$14/hr - $20/hr
2+ years expVortexWorks provides world-class customer experience and support solutions for nationally recognized brands, and they are seeking a Bilingual Customer Service Representative. The role involves handling customer service calls in both English and Spanish while ensuring customer satisfaction and brand consistency.
Computer Software
Hiring Manager
Braden Williams
Responsibilities
Handle inbound and outbound customer service or sales calls in both English and Spanish
Resolve customer issues using empathy, accuracy, and cultural competence
Follow detailed scripts and procedures to ensure brand consistency across languages
Meet key goals for quality, response time, and customer satisfaction
Qualification
Required
Bilingual Fluency: Native or near-native fluency in both English and Spanish (verbal and written)
Home Office Setup: 2-monitor setup (minimum 1080p resolution each)
Hard-wired Ethernet connection (no Wi-Fi)
PC with Windows 11 or higher and 8GB+ RAM
USB headset with noise cancellation
Professional Environment: A quiet, distraction-free workspace
Self-Starter: Strong work ethic and the ability to complete training modules independently
Preferred
Experience: 2+ years of customer service, call center, or sales experience
Adaptability: Previous remote or performance-based work experience
Tech-Savvy: Comfortable navigating multiple software platforms simultaneously
Benefits
Bilingual Pay Differential: We offer additional premium pay for certified bilingual agents.
Flexibility: 100% remote 1099 contractor position.
Company
VortexWorks
VortexWorks helps growing U.S. businesses scale efficiently by outsourcing their hiring, customer support, and sales operations.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase