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CardioOne · 3 hours ago

Customer Service Representative (Part-time)

United States

Part-time

Remote

Entry Level

$17/hr - $17/hr

1+ years exp

CardioOne is a Healthcare Technology Company focused on improving patient outcomes through innovative solutions. They are seeking a dedicated Customer Support Representative to provide timely support and troubleshoot issues related to cardiac monitoring solutions.

Health CareMedicalWellness

Responsibilities

Respond promptly to medical practices and sales representatives via email, phone, and text messaging

Assist healthcare providers in the device hookup process for CardioDiagnostics’ cardiac monitoring solutions

Troubleshoot and provide solutions for various cardiac monitoring devices and mobile applications

Collaborate with internal teams to ensure timely issue resolution and customer satisfaction

Maintain accurate documentation of customer interactions and support cases

Identify and escalate potential problems or trends to the appropriate personnel

Customer Support: Respond promptly and professionally to inquiries from medical practices, healthcare providers, and sales representatives via email, phone, and text

Device Assistance: Support healthcare providers during the hookup and setup process of CardioDiagnostics’ cardiac monitoring solutions

Troubleshooting: Diagnose and resolve technical issues related to cardiac monitors, phone transmitters, and portal features. Provide guidance on mobile application functionality and connectivity

Advanced Tools: Utilize complex tools such as MDM (mobile device management systems), device logs, and remote monitoring dashboards for in-depth troubleshooting

Documentation: Maintain accurate and detailed records of all customer interactions, issues, and resolutions within the company’s ticketing system, ensuring compliance with internal processes and quality standards

Collaboration & Escalation: Work closely with internal technical, clinical, and operations teams to escalate issues that require advanced expertise, ensuring timely resolution and seamless communication back to the customer

Training & Guidance: Occasionally assist in creating or updating user guides, FAQs, or training materials to help customers and colleagues better understand device and portal functionality

Qualification

Customer Service ExperienceTroubleshooting SkillsHealthcare ExperienceCommunication SkillsSoftware ProficiencyAttention to DetailCritical ThinkingTeam CollaborationAdaptability