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Columbia Forest Products · 12 hours ago

Manager - Enterprise Application Support

United States

Full-time

Remote

Mid, Senior Level

5+ years exp

Columbia Forest Products is seeking an Enterprise Applications Support Manager to oversee the stability and performance of their enterprise business systems. This role involves leading a team to ensure that ERP, CRM, and CMMS systems effectively support business operations and user needs while driving continuous improvement.

Manufacturing

Responsibilities

Lead, mentor, and develop the Enterprise Applications Support team to ensure high-quality service and operational excellence

Partner with business leaders, IT leadership, and vendors to align application capabilities with strategic business objectives

Develop and maintain the roadmap for ERP, CRM, and CMMS systems to support scalability, modernization, and process optimization

Establish and monitor KPIs and service level agreements (SLAs) to ensure system uptime, responsiveness, and user satisfaction

Oversee daily operations, support, and maintenance of ERP, CRM, and CMMS systems, ensuring reliability and performance

Coordinate incident management, problem resolution, and root cause analysis for system-related issues

Manage configuration, change requests, upgrades, and enhancements while maintaining system integrity and compliance

Ensure integrations between systems and third-party tools function seamlessly and securely

Serve as escalation point for complex functional and technical issues

Implement and maintain ITIL-based processes for application support, change management, and release management

Identify opportunities for automation, optimization, and enhanced user experience

Oversee system documentation, knowledge management, and training programs for end-users and support staff

Manage relationships with software vendors and external support partners to ensure timely delivery of services

Participate in budget planning and cost management for application support and licensing

Lead or support application-related projects, including system upgrades, integrations, and implementations

Qualification

Enterprise application managementSystem integrationsLeadership skillsERP experienceCRM experienceCMMS experienceDatabase managementAnalytical skillsCommunication skillsProblem-solving skills