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FirstKey Homes · 1 day ago

Service Technician II

HOU - Houston

Full-time

Onsite

New Grad, Entry Level

FirstKey Homes is a company focused on residential services, and they are seeking a Service Technician II to repair homes within a specific submarket. The role involves responding to service requests, maintaining properties, and ensuring customer satisfaction while adhering to company policies and regulations.

Property ManagementReal EstateRentalRental Property

Comp. & Benefits

Responsibilities

Respond to customers in a courteous manner and take responsibility for resolving customer concerns

Conduct all business in accordance with company policies and procedures and all state and federal regulations such as lead based paint, ADA, Fair Housing, HAZCOM Programs, and OSHA

Maintain knowledge of all pertinent laws and EPA and OSHA regulations

Complete service requests in a professional and timely manner

Monitor the condition of assigned properties and taking proactive immediate steps to correct any unsafe condition

Upkeep of fleet vehicles and inventory

Qualification

Residential constructionHVAC systemsEPA certificationMechanical repairMicrosoft OfficeCustomer serviceTroubleshootingCritical thinkingTime managementAttention to detail

Required

High School Diploma or equivalence

Strong background in residential construction and remodeling in multiple trades

Must have a valid driver's license, valid insurance, and reliable work appropriate transportation

Experience with drywall and texturing, paint, and basic mechanicals: HVAC, 4-volt Heat/cool thermostat (identify 4/5 Wire systems R-Y-W-G-C), hot surface igniters, heat strips, gas valves, flame sensing rods, 120-volt condensate pump, float switches, & safety switches, 120v & 208-230v motors, run capacitors & start capacitors, breakers & disconnects, light pilot & replace thermocouple, contactors & capacitors, charge R-22 & R-410a systems slightly low on refrigerant, clean condenser coil & flush condensate drain line. repair condensate line, use a scale to weigh refrigerant and keep record of refrigerant use on service vehicle, have basic knowledge and ability to use, vacuum pumps with a micron gauge, Recovery unit with tanks, and electronic or ultrasonic leak detectors, plumbing, shut offs (fixtures), expansion tanks, replace shower fixture cartridge/stems, replace fixtures (faucets, kitchen sink faucets, garbage disposals and toilets), minor blockage removal, electrical, appliances, water irrigation systems, stairs, gates, fences, patios, railings, roofing/ceiling leaks, interior/exterior lights and fans, flooring, doors, cabinets, windows, sliding glass doors and locks

Must provide own tools. Required Tools include (but not limited to): hammer, concrete float, rose bud or similar torch head, tape measure, plier set, channel lock pliers, two-foot level, pipe wrench, basket strainer/faucet tool (RIDGID Multi tool), faucet repair tools (Seat extractor/ Stem Remover/ Pick set/Handle Puller), crescent wrench set, standard refrigerant gauges with seal tight hoses, or fittings. (R-22 & R-410a capable), Multi-Meter (Klein/Field Piece/UEI) - Clamp on Multimeter: volts ac & dc, amps, resistance, temp probe t'couple & K-clamp & MFD, standard hand drill 12v-18v or higher, hacksaw, ¼” & 5/16” nut drivers, Phillips & flathead screwdrivers, Allen wrench set, wire strippers & cutters, hammer, mallet, sheet metal snips, motor puller, refrigerant service wrench & adaptor, dual laser infrared thermometer, duct knife, pvc cutters, pipe cutter, basket strainer/faucet tool (RIDGID Multi tool), razor knife

Knowledgeable of codes, municipal by-laws, inspection, estimating, and planning

Working knowledge of Microsoft Office and high level of proficiency with hand held smart device ( Ipad, ect)

Type II or Universal E.P.A. certification

General knowledge and experience on reading, writing, and evaluating project specifications and scopes of work

Building and Construction— Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads

Mechanical— Knowledge of machines and tools, including their designs, uses, repair, and maintenance

Customer Service— Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction

Troubleshooting— Determining causes of operating errors and deciding what to do about it

Critical Thinking— Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems

Repairing— Repairing machines or systems using the needed tools

Equipment Selection— Determining the kind of tools and equipment needed to do a job

Time Management— Managing one's own time and the time of others

Speaking— Talking to others to convey information effectively

Proactive – carrying out preventative checks and routine inspections must be able to see potential issues, take corrective measures and anticipate ongoing needs. May also be required to keep a stock of spare parts, ordering and replacing as necessary

Attention to Detail— Job requires being careful about detail and thorough in completing work tasks

Cooperation— Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude

Dependability— Job requires being reliable, responsible, and dependable, and fulfilling obligations

Independence— Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done

Adaptability/Flexibility— Job requires being open to change (positive or negative) and to considerable variety in the workplace