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Ascendo Resources · 16 hours ago

Mechanical Vehicle Claims Adjuster

Jacksonville, FL

Full-time

Onsite

Entry, Mid Level

$25/hr - $27/hr

2+ years exp

Ascendo Resources is a certified minority-owned staffing firm seeking a Vehicle Claims Adjuster to join their in-office claims team. The role involves evaluating mechanical failures, reviewing repair estimates, and determining coverage under vehicle service contracts while collaborating with various stakeholders in the automotive industry.

Human ResourcesStaffing Agency

Responsibilities

Investigate, evaluate, and adjudicate mechanical and vehicle service contract (VSC) claims

Review shop diagnostics, repair estimates, inspections, labor times, and parts pricing

Determine coverage based on contract terms and service guidelines

Authorize or deny repairs within settlement authority; escalate complex claims with recommendations

Communicate professionally with customers, repair facilities, dealerships, agents, and inspectors

Negotiate labor times, parts pricing, and scope of repairs when needed

Ensure repairs and costs align with industry standards and contract limitations

Accurately document claim decisions across multiple claims and estimating systems

Identify and escalate gray-area or complex coverage issues

Support service-level goals while delivering a positive customer and dealer experience

Participate in quality audits, peer reviews, and calibration sessions

Assist with onboarding and training of new or junior adjusters

Provide feedback on claim trends, cost drivers, and process improvements

Support volume spikes, new program launches, or system migrations

Collaborate with underwriting, compliance, product, and leadership teams on escalated claims

Complete special projects and reporting as assigned

Qualification

Automotive claims experienceAutomotive diagnostics knowledgeVehicle Service Contracts (VSCs)ASE CertificationsNegotiation skillsBilingual skillsAnalytical skillsCommunication skillsAttention to detailTime management

Required

High school diploma or equivalent required; Bachelor's degree or equivalent experience preferred

2–4+ years of experience in automotive claims, VSC/extended warranty claims, warranty administration, or insurance adjusting

Strong automotive background, including experience in: Automotive repair or diagnostics, Dealership service roles (Service Advisor, Technician, Warranty Administrator), Fleet maintenance, parts management, or service writing

Working knowledge of automotive diagnostics, repair procedures, labor times, and parts pricing

Experience in a high-volume or call-based claims environment preferred

Comfortable navigating multiple systems and platforms

Strong analytical and decision-making skills

Excellent verbal and written communication

Professional negotiation and conflict-resolution abilities

High attention to detail and documentation accuracy

Ability to interpret technical repair information and contract language

Strong time management and schedule adherence

Customer-focused mindset