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Avaya · 3 hours ago

Sr. Sales Engineer - West Coast

United States

Full-time

Remote

Senior Level, Lead/Staff

$193K/yr - $265K/yr

10+ years exp

Avaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections. They are seeking a highly accomplished Sales Engineer to drive the adoption of their AI-driven CCaaS portfolio, focusing on solution architecture, AI integration, and technical advocacy.

Cloud ComputingElectronicsInformation ServicesInformation TechnologySmall and Medium BusinessesSoftwareTelecommunicationsWireless

No H1B

Responsibilities

Lead the technical discovery and design of complex, large-scale CCaaS solutions, ensuring seamless integration of voice and digital channels (chat, email, social, messaging)

Architect and present solutions utilizing embedded and third-party AI/ML services for conversational AI, real-time agent assist, sentiment analysis, and intelligent workflow orchestration across the customer journey

Create, customize, and deliver compelling, high-impact product demonstrations and Proof of Concepts (PoCs) that clearly illustrate the business value of our platforms, showcasing integrations with core business applications (CRM, WFO, ERP)

Act as the trusted technical advisor to the sales team and customer executives, guiding discussions on security, compliance, API integration, cloud architecture, and total cost of ownership (TCO) for modern cloud CX solutions

Maintain expert-level knowledge of the CCaaS competitive landscape (e.g., Genesys, NICE CXone, Amazon Connect) and effectively position Avaya’s differentiation

Qualification

CCaaS ArchitectureAI IntegrationOmnichannel Journey DesignAPI IntegrationOrchestration/WorkflowTechnical Pre-salesExecutive PresenceChannel Sales ExperienceScripting/DevelopmentCloud Certifications

Required

Minimum of 10 years in a technical pre-sales, solution consulting, or solution architecture role, with at least 6 years specifically focused on CCaaS/SaaS/Cloud contact center market

Deep, hands-on experience designing and presenting modern cloud contact center reference architectures, including knowledge of microservices, global multi-region deployments, and consumption models

Proven ability to articulate the value of AI in CX (e.g., self-service containment, agent augmentation, journey analysis) and experience integrating conversational AI solutions (bots, NLP)

Expertise in mapping and designing end-to-end customer journeys that leverage digital channels and maintain context across channels and systems

Strong understanding of RESTful APIs, Webhooks, and CPaaS concepts, with the ability to discuss business application integrations (Salesforce, ServiceNow, etc.) with technical teams

Practical knowledge of building and demonstrating sophisticated, data-driven workflows using orchestration tools or low-code/no-code platforms

Exceptional communication, presentation, and whiteboarding skills, with the ability to simplify complex technical concepts for C-level audiences

Channel Sales Experience

Preferred

Practical experience or strong familiarity with heritage Avaya on-premise portfolio, including Avaya Aura (CM, SM, SMGR), Elite, and relevant applications

Basic familiarity with scripting languages (e.g., JavaScript, Python) or development environments to rapidly prototype and demonstrate integration capabilities

Relevant cloud certifications (e.g., AWS, Azure) or specialized CCaaS vendor certifications

Multiple industry and vendor certifications such as Microsoft, Cisco or Genesys