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techolution · 6 hours ago

Sr Business Process Excellence Manager – ROI & Operational Excellence

Ridgewood, NJ

Full-time

Hybrid

Senior Level

Techolution is at the forefront of Business Process Automation, empowering enterprises with AI-driven solutions. They are seeking a Business Process Excellence Manager to convert ambiguity into structured processes, ensuring AI projects start with quantified ROI and optimized workflows.

Big DataConsultingInformation Technology

Responsibilities

Process Design & Enforcement : Transform ambiguous requirements into structured, repeatable processes with built-in decision gates. Ensure alignment across engineering, PMO, and client teams to prevent regression and promote scalability

ROI Quantification & Decision-Making : Lead math-driven evaluations of projects, calculating manual effort costs, break-even timelines, potential savings, and economic impact. Stop or redesign initiatives that don't justify ROI, using data to influence stakeholders—including senior leaders

Estimation & Capacity Planning : Break down work into precise components (people, hours, steps, costs) for accurate forecasting. Prevent underestimation and premature execution in AI automation projects

Problem Solving & Optimization : Apply DMAIC, 5 Whys, Pareto analysis, and Lean principles to identify and resolve systemic issues. Reduce process variation and deliver measurable outcomes in real-world AI implementations

Requirements Discovery : Conduct critical questioning to clarify vague client needs upfront, minimizing waste from poorly defined problems

Change Management : Drive adoption of BPA 4.0 standards, handle resistance, and institutionalize best practices organization-wide

Dashboarding & KPI Governance : Design executive dashboards that highlight truthful, impact-focused metrics (no vanity stats) to track project health and ROI

AI/Automation Guidance : Advise on where AI and automation add value—without over-reliance on tools—ensuring human oversight in stakeholder interactions

Qualification

Process EngineeringROI-First Decision MakingSix Sigma / LeanApplied MathematicsChange ManagementEffort EstimationRequirements DiscoveryAI / Automation AwarenessProblem-Solving SkillsExecutive DashboardingExperience in AI projects

Required

Process Engineering & Systems-Level Thinking: Proven ability to convert ambiguity into repeatable, enforceable processes across teams. Designs decision gates, not one-off fixes

ROI-First Decision Making (Math-Driven): Expertise in quantifying manual effort, costs, break-even points, and economic impact before execution. Will stop or redesign work that doesn't justify ROI

Six Sigma / Lean (Hands-On Experience): Six Sigma Black Belt preferred (Green Belt acceptable with proven delivery). Must have real-world experience applying DMAIC, reducing variation, optimizing processes, and delivering measurable business outcomes—not just certification. Experience in IT/AI preferred, but manufacturing backgrounds considered if adaptable

Applied Mathematics & Quantitative Reasoning: Strong command of applied math (algebra, estimation, basic optimization) for daily use in capacity planning, ROI modeling, and KPI validation

Change Management & Process Enforcement: Track record of driving adoption, handling resistance, and preventing regression. Turns BPA 4.0 into a standard, not a suggestion

Effort Estimation & Capacity Modeling: Accurately breaks work into people, hours, steps, and costs. Prevents premature execution and under-estimated delivery

Requirements Discovery & Critical Questioning: Asks the right questions upfront, challenges vague requirements, and ensures clarity before committing resources. Prevents waste from poorly defined problems

Strong Problem-Solving Skills: Uses structured methods (DMAIC, 5 Whys, Pareto) to solve systemic issues—not just symptoms

AI / Automation Context Awareness: Understands where automation and AI help—and where they don't—without being tool-obsessed