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FastMed Urgent Care · 18 hours ago

Director, Regional Operations - Eastern Region

Durham, NC

Full-time

Hybrid

Lead/Staff, Director/Executive

3+ years exp

FastMed Urgent Care is seeking a Regional Director of Operations who will oversee the management of Center Managers in the Eastern Region. The role involves hiring, performance management, and ensuring effective clinic operations while maintaining budgetary goals and compliance with standards.

Health CareHospitalPrimary and Urgent Care

Responsibilities

Day to day management of the Center Managers to ensure the following responsibilities are carried out and deliverables are met, including:

Coaching, developing Center Managers and identify talent within the clinical operations roles for career growth

Collaboration at the clinic level between clinic and provider staff to ensure clinics are operating as a unified team

Meeting and adhering to P/L goals and expectations, including successful expense and vendor management

Effective staffing and scheduling, including assisting with scheduling and call outs as appropriate

Successful hiring and onboarding of Center Managers

Ongoing and meaningful development and one-on-one training to ensure proficiency with the Center Managers’ job roles

Performance management, including ongoing effective coaching and feedback

Ensuring superior Patient Satisfaction as measured by Google Ratings

Total Visits (Urgent Care, Primary Care, Workers’ Compensation)

Implements and manages Joint Commission standards and processes to ensure clinics are compliant

Collaborates with medical leadership to resolve issues and identify opportunities to improve regional performance

Assists with the implementation of new processes and programs as sponsored by FastMed across the organization, including serving as a resource for Finance & Accounting, IT, Marketing, and HR Department to deliver on company objectives and priorities

Collaborates with Occupational Health Services to ensure service levels are met; assists with targeted retention and growth objectives

Strive to embody FastMed’s core values of STAT (Service, Teamwork, Accountability, Transparency) and embrace FastMed’s philosophy of Compassionate Hospitality

Leads the process of front desk collections and time of service payments

Other duties as assigned