Exact Billing Solutions ยท 1 day ago
Vice President of Quality & Training
Fort Lauderdale, FL
Full-time
Onsite
Director/Executive
$200K/yr - $230K/yr
10+ years expExact Billing Solutions is a revenue cycle management company specializing in healthcare services for substance use disorder, mental health, and autism care. The Vice President of Quality & Training will oversee the strategic direction and operational efficiency of revenue cycle management functions, focusing on business transformation and driving growth within the organization.
BillingConsultingHealth CareMedicalSoftware
Responsibilities
Lead the overall development and execution of training programs and quality assurance initiatives across the organization
Oversee the development of training materials, training sessions, and implementation of quality assurance processes to enhance team performance and customer satisfaction
Collaborate with other department VPs to identify training needs and quality improvement opportunities
Conduct audits and assessments to ensure compliance with quality standards
Prepare and present reports on training and quality assurance activities to senior management
Build and scale high-performing teams that drive efficiency, accountability, and results
Develop and refine client onboarding, integration, and management processes to support a growing external client base
Shape the go-to-market strategy, working closely with business development and operational leaders to ensure seamless execution
Leverage AI and automation to create a best-in-class RCM platform that differentiates us in the market
Qualification
Required
Bachelor's degree in Business Administration, Healthcare Management, or a related field
Minimum of 10 years of experience in operations management, with at least 5 years in a senior leadership role within the healthcare or RCM industry
Minimum 5 years of experience in training and quality assurance, preferably within the healthcare industry
Proven track record of successfully scaling operations and leading large, cross-functional teams
Strong leadership, collaboration, and communication skills with a high degree of emotional intelligence
Expertise in conflict resolution, service recovery, and patient advocacy
Experience with automation and AI integration in operational processes is a significant advantage
Strong strategic thinking and problem-solving skills, with the ability to translate vision into actionable plans
Excellent leadership and team-building skills, with a focus on fostering a culture of accountability and high performance
Exceptional communication and interpersonal skills, capable of engaging effectively with clients, partners, and internal teams
Proficiency in data analysis and performance metrics, with a keen eye for identifying trends and opportunities for improvement
Ability to manage multiple priorities in a fast-paced, dynamic environment
Familiarity with RCM software and tools, as well as general IT systems used in healthcare operations
Understanding of AI and automation technologies and their application in RCM processes
Deep understanding of the healthcare industry, specifically out-of-network RCM, including regulatory requirements and payer landscapes
Knowledge of market trends and best practices in RCM and healthcare operations
High level of integrity and ethical standards
Strong executive presence and the ability to inspire confidence and trust
Adaptability and resilience in the face of challenges and change
Preferred
An MBA or other advanced degree is highly preferred
Benefits
21 paid days off (15 days of PTO, which increases with tenure, plus 6 holidays).
Flexible Spending Account (FSA) and Health Savings Account (HSA) options.
Medical, dental, vision, long-term disability, and life insurance.
Generous 401(k) with up to 6% employer match.
Performance bonus potential.
Company
Exact Billing Solutions
Exact Billing Solutions offers revenue cycle management to help reduce medical billing costs.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase