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Carpenter Technology Corporation · 3 hours ago

Supervisor - Commercial Business Data Solutions

Reading, PA

Full-time

Onsite

Mid, Senior Level

3+ years exp

Carpenter Technology Corporation is seeking a detail-oriented and forward-thinking Supervisor – Global Commercial & Data Solutions to lead customer, billing, and pricing operations. This role involves ensuring accurate invoicing through SAP, compliance with Sarbanes-Oxley, and championing innovation by leveraging emerging technologies to enhance efficiency and accuracy.

Advanced MaterialsFoundriesManufacturingQuality Assurance

Responsibilities

Oversee accurate preparation and validation of invoicing documents in SAP, including credits, debits, RMAs, and resolution of complex billing discrepancies, ensuring compliance and customer satisfaction

Lead audit support activities, establishing robust tracking mechanisms and delivering actionable feedback to maintain Sarbanes-Oxley and AS9100 compliance

Govern customer master data: contacts, electronic distribution, addresses, business partner assignments, and systemic setup post-credit approval

Serve as liaison between Customer Service, Finance, IT, and Commercial teams to resolve systemic issues and align priorities

Drive automation and digital transformation initiatives by identifying opportunities and implementing solutions using advanced tools such as UiPath, Microsoft Copilot, and OutSystems to streamline workflows and enhance operational efficiency

Partner with cross-functional teams to integrate AI-driven solutions that enhance efficiency and customer satisfaction

Apply emerging technologies to improve master data integrity, strengthen compliance, and support audit readiness across global operations

Design, implement, and maintain the global Commercial Center (training materials, reference documents, contact lists, account management tools)

Maintain supplier scorecards and lead cross-functional improvement plans to meet customer performance expectations

Perform all other duties and special projects as assigned

Qualification

SAPAI-driven toolsSarbanes-Oxley complianceProcess improvementMicrosoft Office SuiteAnalytical problem-solvingChange agilityCommunication skillsDetail-orientedRelationship building

Required

High School required

Minimum of 3 years in commercial operations, transactional systems, document management, workflow design, and process improvement

1-3 years prior management experience or supervisor/team lead responsibilities

Advanced SAP proficiency with integration experience across Mainframe, Axiom, Lotus Notes, and other systems

Experience with AI-driven tools such as UiPath, Microsoft Copilot, and OutSystems, and ability to learn and apply new technologies quickly

Strong understanding of Sarbanes-Oxley and AS9100 compliance, KPI development, root cause analysis, and process mapping

Familiarity with Carpenter's products, processes, and services, as well as quality systems and manufacturing operations

Advanced skills in Microsoft Office Suite (Word, Excel, PowerPoint), experience with report writing tools (ThoughtSpot, BI reports), and web-based resources

Strategic thinking and analytical problem-solving to address complex, global challenges

Change agility and adaptability to evolving systems and technologies

Strong communication and collaboration skills for effective cross-functional integration

Commitment to continuous learning and innovation to stay ahead of technology trends

Identifies and resolves operational problems by using defined, updating existing or creating new defined processes, based on personal expertise and judgment for area of responsibility

Interprets internal and external customer needs and assesses requirements

Decisions may be guided by policies, procedures and business plan as well as supporting the identification of new policies and procedures; receives guidance and oversight from manager

Ability to work independently and with minimal supervision

Superior writing and organizational skills

Strong goal and results orientation; high energy

Detail-oriented

Strong research and process mapping skills

Strong relationship building skills

Flexibility when faced with frequently changing priorities

Well-developed problem-solving skills

Effectiveness with multiple information systems, both mainframe and PC-based

Effectiveness with web-based resources

Willingness to offer a dissenting viewpoint during group decision making

Ability to operate a computer workstation

Ability to organize and prioritize tasks and make appropriate decisions

Ability to use sound and logical thinking in choosing a particular course of action

Preferred

bachelor's degree in business

Benefits

Life

Medical

Dental

Vision

Flexible spending accounts

Disability coverage

401k with company contributions

Company

Carpenter Technology Corporation

Glassdoor3.4

Carpenter Technology Corporation is a leading producer and distributor of premium specialty alloys, including titanium alloys, powder metals, stainless steels, alloy steels, and tool steels.

Founded in 1889

Philadelphia, Pennsylvania, USA

1001-5000 employees