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TekSynap · 3 hours ago

VoIP Engineer Subject Matter Expert

Washington, DC

Full-time

Onsite

Senior Level, Lead/Staff

10+ years exp

TekSynap is a fast growing high-tech company that supports the Department of Transportation. They are seeking a VoIP Engineer Subject Matter Expert to provide technical, managerial, and administrative direction for VoIP infrastructure, troubleshoot performance issues, and ensure compliance with organizational standards.

ComputerInformation ServicesInformation Technology

Growth Opportunities

No H1B

U.S. Citizen Only

Responsibilities

Provides technical, managerial, and administrative direction for problem definition, analysis, requirements development and implementation for complex to extremely complex systems with in the VoIP infrastructure

Troubleshoots performance issues

Analyzes voice traffic and provides capacity planning solutions

Configures, deploys, and maintains VTC endpoints (e.g., Poly Group Series, Cisco, Surface Hub, Microsoft Teams Rooms)

Monitors and manages backend systems such as RealPresence Resource Manager (RPRM), ISE, and scheduling tools

Performs firmware updates, patch managements, and endpoint re-certifications as needed

Ensures systems are compliant with organizational standards, including network configurations like VLANs and QoS

Diagnoses and resolves hardware, software, and network issues affecting VTC systems

Responds to user support tickets and provides on-site or remote assistance for live meetings

Coordinates with vendors for advanced troubleshooting or hardware replacements

Integrates VTC solutions with collaboration platforms such as Microsoft Teams, Zoom, and WebEx

Conducts system testing, including network assessments, audio-video quality checks, and IPV6 compatibility tests

Validates and deploys certificates for endpoint security

Conducts training sessions for end users on VTC system operations and meeting management

Develops and maintains Standard Operating Procedures (SOPs) for troubleshooting, system setup, and maintenance workflows

Assists in large-scale deployments, including field office upgrades and new installations

Participates in meetings to discuss project timelines, requirements, and deliverables with internal teams and external partners

Qualification

VTC protocolsVTC equipment managementCisco Certified Internetwork ExpertPoly Certified Video EngineerITIL FoundationNetworking conceptsVideo teleconferencing supportFederal environment experience

Required

10 + years of experience in video teleconferencing support or a related IT field

Strong knowledge of VTC protocols (SIP, H.323, RTP) and networking concepts (TCP/IP, firewalls, QoS)

Experience managing VTC equipment such as Poly, Cisco WebEx devices, and Surface Hub systems

Certifications (required): VTC-Specific: Cisco Certified Internetwork Expert (CCIE), Poly Certified Video Engineer (PCVE); General IT: ITIL Foundation

Candidate must be a U.S. Citizen

Must be able to successfully obtain a Public Trust