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Woman's Hospital · 7 hours ago

Supervisor, Patient Accounting - Patient Accounting - Full-Time

Baton Rouge, LA

Full-time

Onsite

Mid, Senior Level

$52K/yr - $76K/yr

5+ years exp

Woman's Hospital is one of the largest specialty hospitals in the country dedicated to the care of women and infants. The Cash Posting/Customer Service Supervisor is responsible for supervising the daily operations of the cash posting and customer service teams within the patient accounting department, ensuring timely and accurate application of payments and resolution of patient inquiries.

Health CareHospitalWomen's

Responsibilities

Supervise the daily cash posting operations within Epic, ensuring accurate and timely posting of payments, contractual adjustments, refunds, and reversals

Reconcile payment discrepancies and ensure resolution of unapplied cash and credit balances

Oversee Epic payment posting workflows, including ERA/EFT processing, manual payment entry, and lockbox reconciliation

Monitor and resolve unapplied cash, unidentified payments, and credit balances using Epic work queues and reports

Reconcile payment discrepancies between Epic, bank deposits, lockbox files, and general ledger reports

Coordinate with bank representatives, lockbox vendors, and electronic payment systems to ensure accurate file transmission and posting

Ensure proper use of Epic transaction codes, adjustment reason codes, and activity documentation to support audit readiness

Review Epic cash and credit balance reports to identify trends, errors, or training opportunities

Ensure compliance with internal controls and audit requirements related to cash handling

Oversee patient customer service team handling inbound/outbound calls, emails, and billing inquiries

Ensure accurate, timely, and empathetic responses to patient concerns regarding bills, statements, and payments

Review escalated patient complaints or complex billing issues and provide resolution

Maintain high levels of customer satisfaction and promote a culture of service excellence

Train, coach, and evaluate staff performance; provide feedback and support professional development

Monitor staffing levels and manage schedules to ensure adequate coverage

Conduct regular team meetings to share updates, address issues, and reinforce policies and goals

Develop and maintain policies and procedures related to Epic cash posting, refunds, customer service documentation, and account resolution

Collaborate with Epic IT, billing, compliance, and revenue integrity teams to optimize Epic functionality and workflows

Ensure adherence to HIPAA and other regulatory requirements in all interactions and transactions

Any other duties as assigned by Woman's Hospital

Qualification

Revenue cycle leadershipEpic experiencePatient accounting knowledgeCustomer serviceTeam management

Required

Graduation from an accredited college or university with a degree in Business Administration, Management or Accounting. Degree may be waived with five years proven practical experience in patient financial services

Knowledge of principles of overseeing a patient accounting office