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Red Ventures · 19 hours ago

Director, Operations | Energy Marketplace

Charlotte, NC

Full-time

Hybrid

Director/Executive

$140K/yr - $180K/yr

Red Ventures is a global portfolio of high-growth companies, and they are seeking a Director of Operations to enhance their customer experience and business performance. The role involves overseeing operational functions, driving efficiency through modernization, and leading a high-performing team to achieve strategic goals.

ContentDigital MediaE-CommerceHigher EducationHome ServicesMedia and EntertainmentPersonal HealthTravel

No H1B

Responsibilities

Lead and execute strategies that elevate customer experience, service delivery, and operational performance across Sales Centers, Customer Quality, Compliance, and Shared Services

Drive process modernization and technology transformation, leveraging automation, AI, and workflow systems to improve speed, accuracy, and business outcomes

Establish performance standards and KPIs, creating transparency and accountability by building clear metrics and dashboards across workstreams

Oversee and strengthen compliance controls to ensure transparency, operational consistency, and adherence across all customer and sales operations

Optimize workforce management and planning, balancing customer demand with operational efficiency across multiple delivery centers

Build and lead a high-performing operations team, fostering a culture of innovation, continuous improvement, and measurable impact

Work alongside your team to test, learn, and execute. Turning strategy into tangible outcomes that improve performance and customer experience

Qualification

Operational leadershipBusiness transformationCustomer operationsProcess modernizationData-driven decision makingKPI developmentStrategic communicationCuriosityTeam leadershipFlexibility

Required

Proven operator with experience leading large, multi-functional teams across customer experience, contact centers, or shared services environments

Experience leading process modernization and technological transformation. You modernize systems, challenge the status quo, and drive systematic changes that make operations smarter, faster, and more effective

People-first leader who develops talent, builds trust, and drives accountability and clarity across teams

Strategic communicator who connects big-picture vision to day-to-day execution

Curious and action-oriented; you balance structure with flexibility, and strategy with results

Comfortable leading transformation across people, process, and technology in fast-changing, high-growth environments

Demonstrated success in operational leadership, business transformation, or large-scale service delivery

Deep understanding of customer operations, sales center management, or shared service functions

Proven ability to improve efficiency and quality using data, systems, and automation

Experience managing compliance and performance processes across complex operational ecosystems

Track record of influencing cross-functional teams and driving alignment at scale

Strong leadership presence with the ability to inspire, motivate, and empower high-performing teams

Experience with workforce management, forecasting, and KPI development

Benefits

Health Insurance Coverage (medical, dental, and vision)

Life Insurance

Short and Long-Term Disability Insurance

Flexible Spending Accounts

Holiday Pay

401(k) with match

Employee Assistance Program

Paid Parental Bonding Benefit Program

Flexible Paid Time Off (PTO): We believe time to rest and recharge is essential. That’s why we offer a generous and flexible PTO policy. Full-time employees accrue 20 days of PTO for a full calendar year annually, with an increase to 25 days after five years of service.