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U.S. Pest Protection, Inc. · 6 hours ago

Operations Coordinator

Hendersonville, TN

Full-time

Onsite

Mid Level

$70K/yr - $80K/yr

3+ years exp

U.S. Pest Protection is a family-owned pest control company that has served Middle Tennessee for over 40 years. The Operations Coordinator serves as the operational backbone of the company, managing logistics, systems, and administrative processes to ensure efficient service delivery across multiple branches.

ConsumerExtermination ServiceProfessional Services

Responsibilities

Oversee and optimize daily route scheduling across all branches (Hendersonville, Nashville, and Commercial) to maximize technician efficiency

Monitor route density and identify opportunities for improved geographic clustering

Coordinate schedule adjustments for callbacks, re-services, and emergency requests

Work with Branch Operations Manager to balance workloads across approximately 40 routes

Track and analyze drive time, stops per day, and route efficiency metrics

Maintain comprehensive fleet records including registrations, insurance, and inspection schedules

Coordinate routine maintenance schedules and track service history for all vehicles

Manage relationships with mechanics and service providers

Monitor fuel usage and identify cost-saving opportunities

Oversee vehicle cleanliness and branding standards

Coordinate vehicle assignments and manage fleet inventory

Handle accident reporting, insurance claims, and repair coordination

Track and manage GPS/telematics systems

Serve as primary point of contact for all operational vendors

Negotiate contracts and pricing for supplies, chemicals, equipment, and services

Manage vendor relationships and performance expectations

Process and reconcile vendor invoices with Bookkeeper

Research and evaluate new vendors as needed

Maintain organized vendor files including contracts, W-9s, and insurance certificates

Coordinate delivery schedules to ensure adequate inventory levels

Serve as internal administrator for pest control management software (scheduling, CRM, billing systems)

Troubleshoot basic software issues and coordinate with vendors for complex problems

Train staff on software systems and maintain training documentation

Manage user accounts, permissions, and security protocols

Identify and recommend software improvements or new technology solutions

Oversee data integrity and ensure accurate record-keeping across platforms

Coordinate software updates and system maintenance windows

Monitor and maintain inventory levels of chemicals, equipment, and supplies across all branches

Establish and manage reorder points to prevent stockouts

Coordinate supply distribution between branches as needed

Track inventory costs and identify savings opportunities

Ensure proper storage and handling of all materials per safety regulations

Manage equipment assignments and track company assets

Maintain organized filing systems for operational records

Ensure vehicle and equipment compliance with state and federal regulations

Track technician certifications and license renewals

Assist with preparation for regulatory inspections

Maintain safety documentation and OSHA compliance records

Manage workers' compensation documentation and coordinate with insurance providers

Prepare operational reports for leadership review

Coordinate internal communications regarding schedules, policies, and procedures

Assist with onboarding logistics for new field employees (uniforms, equipment, vehicle assignments)

Support special projects as assigned by COO or CEO

Serve as backup support for Admin or Front Desk during high-volume periods or absences

Coordinate company meetings, training sessions, and events

Identify inefficiencies in current operational processes and recommend solutions

Document standard operating procedures (SOPs) for operational functions

Implement new systems and processes as approved by leadership

Track key performance indicators and report on operational metrics

Qualification

Operations ManagementLogistics CoordinationScheduling SoftwareVendor ManagementMicrosoft Office SuiteCRM SystemsFleet ManagementOrganizational SkillsCommunication SkillsProblem-SolvingAdaptability