TECEZE · 14 hours ago
Information Technology Desktop Support
Manhattan, NY
Contract
Onsite
New Grad, Entry Level
0+ years expTeceze is hiring a Desktop Support Engineer – White Glove / Executive IT Support to provide high-touch, premium on-site IT support for CIO, CXO, and senior leadership users at one of their prestigious enterprise clients. The role requires hands-on expertise in end-user computing and executive device support, ensuring minimal downtime and seamless technology experiences.
ComputerInformation TechnologyNetwork Security
Hiring Manager
Mohamed Harrish
Responsibilities
Deliver white-glove, executive-level IT support to CIO, CXO, and senior leadership users with a high degree of professionalism and confidentiality
Provide priority incident response and proactive monitoring for executive users to minimize business disruption
Install, configure, and support executive desktops, laptops, tablets, mobile devices , and peripherals in Windows and macOS environments
Perform IMAC activities with attention to executive workspace standards and documentation
Support and troubleshoot conference room technologies, AV systems, Teams/Zoom meetings , and executive presentations
Act as a single point of contact for VIP users, coordinating with internal IT teams and vendors for rapid resolution
Maintain strict SLA adherence and escalation management for executive incidents
Assist with new executive onboarding , device refreshes, data migration, and secure setup of workstations
Provide Hands & Feet support for infrastructure, network, and data center teams, including basic server room activities when required
Ensure accurate asset tagging, inventory updates, and lifecycle tracking for executive IT equipment
Document issues, resolutions, and best practices in the ticketing system and knowledge base
Follow security, compliance, and confidentiality standards while handling executive systems and data
Qualification
Required
0–3 years of hands-on experience in Desktop / End-User Computing support in enterprise environments
Strong working knowledge of Windows and macOS operating systems
Experience supporting Office 365, Outlook, Teams, OneDrive, and common enterprise applications
Basic understanding of network concepts (LAN, Wi-Fi, DHCP, DNS)
Exposure to IT asset management, ticketing systems, and vendor coordination
Exceptional communication, presentation, and interpersonal skills
Strong sense of ownership, discretion, and customer-first attitude
Ability to work calmly under pressure in a fast-paced, on-site executive environment
Preferred
Prior experience supporting VIP / executive users is highly preferred
Familiarity with conference room AV setups, docking stations, monitors, and executive workspaces
Basic exposure to data center environments, racking, cabling, and labeling is a plus
Company
TECEZE
TECEZE offers a full spectrum of Information Technology services.
1001-5000 employees
H1B Sponsorship
TECEZE has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Late StageLeadership Team
Thinesh Siva
Head of Technical Presales
Company data provided by crunchbase