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FreedomCare · 2 days ago

Team Support Specialist I (Boston, MA/ Hybrid)

Charlestown, MA

Full-time

Hybrid

Entry Level

$21/hr - $23/hr

2+ years exp

FreedomCare is a Healthcare company innovating the way home care is delivered. The Team Support Specialist I will provide support to Care Managers and Nurses, ensuring a seamless customer service experience for clients and caregivers.

FitnessHealth Care

H1B Sponsor Likely

Responsibilities

Work closely with the Care Managers and Nurses to schedule assessments and monthly visits

Conduct reviews with active clients

Complete verification of forms for caregivers and patients

Review data for errors and correct information

Other duties as assigned to support collaboration across our teams

Qualification

Customer ServiceLogistical PlanningCRM ExperienceGeographical KnowledgeMultitaskingEmpathyBilingual in SpanishCommunication SkillsOrganizational SkillsAdaptability

Required

Proven exceptional Customer Service

Above-average geographical knowledge of the state of Massachusetts

Strong logistical planning and routing skills

Demonstrates poise and patience when interacting with customers

2+ years of previous experience in a similar position preferred

Motivation to meet and/or exceed case management targets or metrics

Excellent written, and verbal skills

Proficient in computer and phone systems

Skilled at multitasking, with strong communication and organizational abilities

Ability to solve problems, conduct compliance reviews

Ability to adapt to evolving departmental changes

High School Diploma or GED

3-5 years of CX experience

Proficiency in using office software (e.g., Microsoft Office suite)

Experience using a CRM (Salesforce is a plus)

Preferred

2 years of previous experience in a similar position preferred

Prior management or supervisory experience (preferred)

Bilingual in Spanish, or other languages desired

Empathy and patience when dealing with customers; Prior experience with the elderly population, preferred

Benefits

Medical benefits

Retirement plans

Wellness programs

Fun company events

Ongoing learning opportunities to grow your career

Company

FreedomCare

As a leading CDPAP provider, FreedomCare helps you reclaim your right to health and happiness

Founded in 2015

New Hyde Park, New York, USA

501-1000 employees

https://freedomcareny.com

H1B Sponsorship

FreedomCare has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2021 (1)