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Fortrea · 3 hours ago

BILINGUAL (English/Spanish) Cust Svc Support Rep--11am-8pm EST Remote (Patient Customer Service)

United States

Full-time

Remote

New Grad, Entry Level

$17.75/hr - $21/hr

LabCorp's Patient Customer Service department is seeking energetic, passionate bilingual customer service focused individuals who seek solutions to challenging patient billing issues. The role involves answering inbound calls, assisting Spanish speaking customers, and maintaining performance goals while providing exemplary customer experiences.

Clinical TrialsHealth Care

H1B Sponsor Likely

Responsibilities

Answer 80+ inbound calls per day from patients, doctor's office and/or private insurance carriers

85% of calls will be assisting Spanish speaking customers

Initiate payment plans for patients for outstanding balances

Routinely utilize multiple resources to resolve patient inquiries while on the phone

Maintain performance goals

Ability to become proficient with processes after completing a structured training program

Qualification

Bilingual (English/Spanish)Customer serviceAlpha-Numeric data entryProficiency with computer applicationsVerbal skillsListening skillsFast-paced learningAttention to detailOrganization skillsTeamwork

Required

Professionally fluent and proficient in both English and Spanish, with a focus on providing exceptional customer service in Spanish, ensuring clear and effective communication with Spanish-speaking clients

Ability to work and learn in a fast-paced environment

Attention to detail

Perform successfully in a team environment

Excellent organization skills

Proficiency navigating multiple computer screens and applications

Alpha-Numeric data entry proficiency

Excellent verbal and listening skills

Requires a High School Diploma or equivalent

Internet download speed of at least 50 megabytes per second

No satellite internet

Ability to connect equipment to router/modem with Ethernet cord. Equipment cannot be connected through Wi-Fi, mobile routers, or mobile hotspot with ethernet port

Preferred

Previous medical and/or call center experience a plus

Benefits

Quarterly variable bonus potential!

Generous paid time off!

Medical, Vision and Dental Insurance Options!

Flexible Spending Accounts!

401k and Employee Stock Purchase Plans!

No Charge Lab Testing!

Fitness Reimbursement Program!

Tuition Reimbursement and Employee Stock Purchase Plan.

Company

Fortrea

Fortrea is a provider of comprehensive Phase I through IV clinical trial management, clinical pharmacology, patient access solutions.

Founded in 2023

Durham, North Carolina, USA

10001+ employees

https://www.fortrea.com

H1B Sponsorship

Fortrea has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (14)

2024 (25)

2023 (6)