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Southern Orthodontic Partners · 6 hours ago

Operations Manager

Nashville, TN

Full-time

Onsite

Mid, Senior Level

4+ years exp

Southern Orthodontic Partners is a multi-location, multi-doctor practice brand seeking an Operations Manager to drive operational excellence and team performance. The role involves overseeing day-to-day operations, coaching leaders, and enhancing patient satisfaction across multiple practice locations.

Health CareHospital

Hiring Manager

Jessica Maxfield

Responsibilities

Lead and support day-to-day operations across multiple practice locations, including hiring, onboarding, scheduling, financial performance, and clinical support functions

Serve as a player-coach, remaining actively engaged in operations while coaching and developing Clinical and Administrative Leaders

Drive consistency and alignment across all sites, ensuring workflows, patient experience, and team behaviors reflect one cohesive brand

Partner with doctors and cross-functional leaders to identify opportunities to streamline processes, scale best practices, and improve efficiency

Monitor patient experience, satisfaction, and operational KPIs, using data to drive decisions and continuous improvement

Delegate effectively while maintaining accountability, collaboration, and ownership at the site level

Coach, mentor, and develop leaders to build bench strength and support growth across the region

Balance strategic initiatives with hands-on operational support to keep practices running smoothly

Qualification

People managementOperational experiencePractice workflowsFinancial performanceOrthodontic practice managementTeam buildingCommunication skillsAdaptability