Customer Success Manager jobs in United States
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Ensora Health · 12 hours ago

Customer Success Manager

positionUnited States
timeFull-time
remoteRemote
senioritySenior Level
date5+ years exp

Ensora Health is the leading provider of software and services for mental and behavioral health therapists, trusted by over 200,000 individual providers and more than 28,000 practices. As a Customer Success Manager, you will serve as a trusted advisor to high-value customers, shaping success strategies that drive adoption and ensure long-term retention.

Electronic Health Record (EHR)Health CareSoftware

Responsibilities

Build strong partnerships with customers by understanding their goals and challenges, offering tailored solutions that align with their needs
Collaborate with cross-functional teams to deliver seamless customer experiences
Provide timely support and resolve inquiries to ensure customer satisfaction
Design and implement strategies that promote adoption and renewal
Stay ahead of industry trends and advancements to bring innovative ideas to customers
Ensure compliance with company policies and standards
Support team targets, including renewals and retention metrics
Mentor junior colleagues and review customer strategies to strengthen team capabilities

Qualification

Customer Success ManagementCRM SystemsCustomer EngagementProblem SolvingCommunication SkillsInterpersonal SkillsAdaptability

Required

Bachelor's degree in a relevant field or equivalent experience
5+ years of experience in customer success or a related role
Strong knowledge of CRM systems and customer engagement best practices
Proven ability to troubleshoot and resolve customer issues effectively
Excellent communication and interpersonal skills
Ability to work independently and collaboratively in a fast-paced environment
Adaptability to learn and apply new technologies quickly
Willingness to travel as needed

Company

Ensora Health

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Ensora Health is the leading provider of software and services for mental, behavioral, and rehabilitative health therapists, trusted by over 200,000 individual providers and more than 28,000 practices.
dateFounded in 2013
location
Birmingham, Alabama, USA
people-size201-500 employees
web-link
https://www.therapybrands.com/

Funding

Current Stage
Growth Stage
Total Funding
unknown
Key Investors
Lightyear Capital
2021-04-07Acquired
2018-07-24Private Equity
2018-01-01Series Unknown

Leadership Team

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Amber R. Thomas
Chief Compliance Officer
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K
Kevin Smith
General Manager
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Recent News

PR Newswire
Jonathan Blackburn Joins Net Health's Executive Team as Chief Revenue Officer
2025-10-28
LinkedIn
Therapy Brands on LinkedIn: #natcon24 #thrivewiththerapybrands #mentalhealthmatters #empoweringchange
2024-05-19
LinkedIn
Therapy Brands on LinkedIn: #cpt #physicaltherapy
2024-05-19
Company data provided by crunchbase