Authentic Brands Group · 2 hours ago
IT Support Specialist
Los Angeles, California
Full-time
Onsite
Mid Level
$30/hr - $35/hr
3+ years expAuthentic is the world’s largest sports and entertainment licensing company, providing a unified platform for brand strategy and digital innovation. The IT Support Specialist role involves supporting all technology within the company, resolving technical issues, and ensuring effective communication with end users.
AdvertisingBrand MarketingMarketingMedia and Entertainment
Responsibilities
Resolve daily ticket requests for tier 1 and 2 technical issues. This includes tickets for the US as well as other regions such as EMEAI or APAC
Consistently track and complete all tasks in the IT ticketing system
Own communication between end users and escalation for higher profile issues
Maintain outstanding verbal communication skills with the ability to communicate seamlessly with technical and non-technical colleagues at all levels in the organization
Create and/or follow documented procedures; review periodically and suggest or make improvements or updates
Daily interaction with end-users in response to their inquiries, concerns, and requests
Support Active Directory, Microsoft Exchange, Office 365 w/Teams, and other apps (managing user and group accounts, permissions)
Provide executive support when needed or advised
Responsible for local (and remote if needed) onboarding and offboarding; includes provisioning accounts and equipment for new hires and removing and collecting equipment for offboarding/terminations
Train and guide staff in best practices for hardware and software usage
Support On-Site office operations (Printers, A/V equipment in conference rooms, workstation setup)
Use remote support tools to guide end users through troubleshooting steps
Troubleshoot a variety of technical issues across different operating systems (macOS, Windows, mobile iOS); we have about 70% MacOS adoption
Maintain an inventory of new/existing IT hardware
Participate in the after-hours on-call rotation (after hours support and/or some weekend work is expected as required by the business)
Coordinate and facilitate vendor support for hardware failures and/or maintenance
Work one-on-one with employees at all levels to troubleshoot and correct hardware and software issues
Participate in the planning, execution, and delivery of technical projects (as directed by IT leadership)
Identify areas for process improvement; help drive continuous improvement efforts
Develop and deliver support and other IT related reports
Collaborate with the team to plan and implement system updates, upgrades, and new technologies as directed by dept management
Perform other duties as assigned
The ability to lift, squat, move at least 40lbs
Qualification
Required
3-5 years' experience in providing end-user support in mid-large business
A self-starter ability to multitask, prioritize issues based on severity and work within a team environment
Approach users' issues with empathy
Strong knowledge of MAC OS (70%), Microsoft OS (30%)
Box and/or other SaaS based content storage support experience
Experience with automated management and deployment such as JAMF, ConnectWise products
Ability to learn new technologies quickly and with minimal guidance
Thrives on technical challenges and takes pride in solving them
Able to promptly and tactfully communicate with end users, provide solutions and/or direct requests of unresolved issues to appropriate IT team members
Thorough understanding of hardware setup and software installations including Office 365, and account setup including email accounts, server access, and VPN access
Outstanding organizational and time-management skills; you must be comfortable handling periods of high demand and expediting numerous priorities simultaneously
Good knowledge of cyber security and data privacy principles
Degree in Computer Science, Engineering
Company
Authentic Brands Group
Authentic Brands Group is a brand management firm that connects brands with partners to improve value in the marketplace.
201-500 employees
H1B Sponsorship
Authentic Brands Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Growth StageTotal Funding
$1.62BKey Investors
Kevin HartGeneral AtlanticBlackRock
2026-01-06Undisclosed
2023-06-29Private Equity· $500M
2019-08-11Private Equity· $875M
Leadership Team
Kevin Wills
CFO
Corey Salter
COO
Recent News
2026-01-09
Company data provided by crunchbase