Parking Network B.V. · 6 hours ago
Field Technician (Remote, Indiana, US)
United States
Full-time
Remote
Mid Level
3+ years expParking Network B.V. is the largest parking, mobility, and transportation provider in North America. The Field Technician role involves facilitating the service and implementation of PARCS hardware and software, troubleshooting technical problems, and providing ongoing support to customers.
Mobile AppsTransportation
Responsibilities
Primary responsibility is service and support of existing customers. This consists of troubleshooting system issues, break-fix repairs, network diagnostics, RMA processing, vehicle inventory management, preventative maintenance, work order submissions, report submissions and customer relationship management
Travel over a multi-state area is a key component of this position. The employee will regularly travel within Indiana, Kentucky, Illinois and Michigan with occasional trips to Wisconsin and Michigan. Most travel consists of day trips, with employee returning home each day, but multiple overnight trips are part of the role
Configures solution, as designed, for staging and acceptance testing. Assists in project solution testing and customer approval
Works closely with the Sales Engineers and Project Managers to understand all project deliverables and system designs. Performs installation and implementation tasks as required by project scope
Works with parking access and revenue control equipment installers as necessary to provide onsite hardware installation and support. Inspect on-site activities of 3rd parties and provide appropriate guidance based on solution knowledge and subject matter expertise
Provides customers high quality onsite and remote technical support and troubleshooting assistance for T2 and 3rd party software and hardware. Provides feedback, knowledge, and materials to T2 support staff to improve the overall customer experience
Develops and maintains documentation for installation and support of T2 PARCS software and hardware. Periodically reviews and contributes to self-service documentation and other knowledge-oriented sources
Obtains and maintains expertise in T2 PARCS software and supported hardware. Researches, understands, and evaluates competitive solutions. Receives and relays direct feedback from customers in order to improve product functionality and competitiveness
Maintains information technology skills including familiarity with computer hardware, operating systems, databases, scripts, firewalls, networking, communication methods, etc., and has the ability to rapidly learn software product installation, configuration, and operational characteristics
Maintains a professional and appropriate appearance and demeanor when working with customers and partners
Qualification
Required
3-10 years' experience as a service technician in the Manufacturing/Security/Electronics/Parking or Transportation industry
Extensive knowledge of T2's software products, services, and processes is required which can be obtained through intellect, technical inclination, and dedication to gain such knowledge
Extensive knowledge of various operating systems, software products (e.g. word processors, spreadsheet programs, etc.)
Strong time management skills
Knowledge of parking industry which can be obtained through intellect and dedication to gain such knowledge
Ability to work well in a cross functional environment
Ability to push self to constantly improve
Ability to maintain a positive attitude and enthusiasm
Ability to read, analyze, and interpret financial reports, business, professional, and technical documents
Ability to respond to common inquiries or complaints from customers and staff
Strong ability to effectively present information and respond to questions from prospects, customers, management, and staff
Ability to calculate figures and amounts such as discounts and percentages
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to interpret an extensive variety of instructions and deal with several abstract and concrete variables
Ability to prioritize tasks and tactfully negotiate priority with end users
Ability to work under deadline pressure and extra hours if needed
Ability to work independently as well as part of a team
Preferred
Experience in software/firmware environment preferred
Company
Parking Network B.V.
At Parking Network we are passionate about connecting professionals in the parking industry.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase