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USAA · 4 hours ago

Business Process Owner Senior - Property Claims

Chesapeake

Full-time

Onsite

Mid, Senior Level

$94K/yr - $169K/yr

6+ years exp

USAA is dedicated to empowering its members to achieve financial security. The Business Process Owner Senior for Property Claims will plan, direct, and coordinate complex business processes, ensuring alignment with enterprise strategy and performance metrics.

BankingFinancial ServicesInsuranceVenture Capital

No H1B

Responsibilities

Develops and implements strategic customer specific business process program plans that align with enterprise strategy and influence appropriate roadmap(s)

Applies expert knowledge of the business and leads the alignment and development of business deliverable processes and capabilities to materially change and improve business performance

Serves as functional expert bringing diverse perspective to leverage multiple ways of thinking while developing end-user focused process solution

Manages the performance of processes by developing control limits, monitoring key performance indicators and informing stakeholders of any deficiencies, improvements, operational risks issues, etc. and drives collaborative efforts to ensure process delivers against requirements

Identifies, owns, executes, enhances, and aligns controls to mitigate operational and compliance risks as it pertains to owned processes as it pertains to owned processes

Develops communication plans for customers and internal stakeholders

Ensures alignment between internal stakeholders and customers across all business process projects and services using proactive communication and engagement strategies

Utilizes reporting, data, and analytics to measure process and project performance, deliver process operational efficiencies, and inform key stakeholders

Stays current with emerging technologies and evaluates business processes to lead continuous process improvement efforts

Lead solution development including business case / benefits substantiation and drive business requirements for process improvement initiatives

Provides mentorship and guidance support for team and applicable business partners

Actively provides relevant business performance intel to progress the planning, research, analysis, development, and implementation of new and modifications to existing applications and processes to provide new or improved capabilities, products, and/or services

Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Qualification

Business Process ManagementProcess ImprovementProcess MappingLean MethodologyData AnalysisQuality ManagementChange ManagementRisk ManagementAnalytical ThinkingCommunication SkillsMentorship