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St. Elizabeth Healthcare · 5 hours ago

Patient Service Representative (PSR) Urgent Care Florence

Florence, Kentucky

Full-time

Onsite

Entry Level

1+ years exp

St. Elizabeth Healthcare is a community-focused healthcare provider, and they are seeking a Patient Service Representative I. The primary responsibility of this role is to collect accurate demographic and insurance information from patients, facilitate the patient revenue cycle, and provide excellent customer service.

Health Care

H1B Sponsor Likely

Responsibilities

Schedules appointments for patients either by phone when they call or in person during office visits. Uses manual/computerized system to match physician/clinician availability with patients preferences in terms of date and time. Communicates as needed with physicians/clinicians and other staff about any patient concerns/issues related to scheduling

Verifies patient demographic information

Verifies current insurance by recording insurance card and ensuring current updates in the practice management and electronic medical record systems

Collects co-pays, self pays, and outstanding balances

Ensures all information on the patient encounter is complete, accurate, and ready for charge entry

Ensures completion of daily close out procedures according to requirements and company policy

Ensures completion of referral process, outpatient test scheduling, and pre-certification

Files and distributes all patient information and incoming mail

Ensures accurate and timely distribution of patient requests

Works with central billing office as needed in a timely manner on all requests

Completes all paper/electronic medical records reports

Communicates and/or orders supplies as needed

Types correspondence and reports

Uses customer service principles and techniques to deal with patients calmly and pleasantly

Prepare new patient records

Answers telephones within three rings and is helpful and friendly

Other duties and responsibilities as assigned are complete on a timely, thorough, and accurate basis

Qualification

Medical Office ExperienceCustomer ServiceEMR Data EntryInsurance VerificationMicrosoft ExcelMicrosoft WordMicrosoft OutlookMicrosoft PowerPoint

Required

High School Diploma/G.E.D

1-year experience in a customer service role

Compliance with all OSHA and HIPAA regulations

Collection of accurate demographic and insurance information from patients

Collecting and handling payments

Providing customer service

Answering phones

Entering accurate and thorough data into EMR

Test scheduling

Referral processing

Completion of all duties vital to business operations

Preferred

Medical Office Experience

Knowledge of Excel, Word, Outlook and PowerPoint

Benefits

No Nights, Holidays, or Weekends. Exceptions include Urgent Care and After-Hours Clinics

Paid Time Off

Medical, Dental, and Vision

403b with Match

Opportunity for Career Growth

Company

St. Elizabeth Healthcare

Glassdoor3.8

St. Elizabeth Healthcare is one of the oldest, largest and most respected medical providers in the Greater Cincinnati region.

Founded in 1861

Kenton, Kentucky, USA

10001+ employees

http://www.stelizabeth.com/

H1B Sponsorship

St. Elizabeth Healthcare has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (2)

2023 (5)

2022 (1)

2021 (3)