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Seattle Humane · 8 hours ago

Pet Resource Center Coordinator

Bellevue, WA

Full-time

Onsite

New Grad, Entry Level

Seattle Humane is a community resource center focused on supporting pet owners and their pets. The Pet Resource Center Coordinator is responsible for coordinating services to assist pet owners, managing inquiries, and providing resources to help retain pets within families.

Health CareNon ProfitVeterinary

Hiring Manager

Emma Downs

Responsibilities

Triages incoming pet help inquiries; refers clients to internal and external services as appropriate

Supports pet retention through disbursement of grant funds, distribution of pet food through the Pet Food Bank, and providing relevant resources

Suggests re-homing options which can include, but are not limited to, Seattle Humane, foster-based rescues, municipal shelters, or re-homing outside of the shelter system

Collaborate with other Seattle Humane teams to provide ongoing support

Follows all guidelines to determine what resources to utilize within Seattle Humane and what referrals to provide outside of Seattle Humane

Support the operation of the Oogie Ohana Pet Food Bank at Seattle Humane by distributing pet food to clients and partner organization and helping to maintain a safe work environment

Ensure a safe and clean working environment by keeping the Food Bank tidy and organized. The operation of manual pallet jacks and electric pallet stackers is occasionally required to perform these tasks

Ensure incoming donations are appropriately sorted and stored and outgoing pet food, and supplies are packed and prepped accurately and in a timely manner

Provide support to volunteers via training and day-to-day guidance

Provide support during the Pet Food Bank public open hours

Provide compassionate and professional support to clients seeking services, maintaining a judgement-free and trauma-informed approach

In coordination with team leadership, manages the disbursement, tracking, and documentation of direct financial assistance

Provides and maintains thorough and detailed records in PetPoint, NetSuite, and other databases

Assists, recommends, implements, and monitors program and process improvements

Works closely with volunteers working in the department and related programs; provides support and training as needed

Follows Seattle Humane Standard Operating Procedures

Promotes a positive, supportive, and cooperative work environment based on mutual respect and open communication

Reports any health, behavior, safety, or security concerns to a supervisor in a timely manner

Responsible for reading and responding to work email at the beginning of each shift, and during each shift as necessary

Attends department and full staff meetings as requested and participates with ideas and suggestions designed to improve shelter services programs and working conditions

Performs shelter cleaning procedures in work area and its perimeter to keep public and staff areas clean and orderly

Performs opening and closing procedures for department

Other duties as assigned

Qualification

Customer service experienceVolunteer trainingSupervisionOrganizational skillsBasic animal health knowledgeComputer database proficiencyManual pallet jack operationCultural competencyCommunication skillsProblem-solving skillsTeamwork