TECEZE ยท 19 hours ago
Desktop Support Specialist
Manhattan, NY
Contract
Onsite
Entry, Mid Level
2+ years expTECEZE is a leading global tech organization seeking an experienced Desktop Support Specialist to join their team. The role involves providing hands-on support for local infrastructure, ensuring smooth IT operations, and resolving incidents in a timely manner.
ComputerInformation TechnologyNetwork Security
Hiring Manager
Shaik Jakeer
Responsibilities
Provide deskside and remote technical support for desktops, laptops, printers, and other peripherals
Perform OS installations, upgrades, and troubleshooting for Windows and Mac environments
Manage software deployments, patching, and updates using SCCM, Intune, or Ivanti
Diagnose and resolve hardware, software, and network connectivity issues efficiently
Support Active Directory, user account management, and access permissions
Configure and maintain VPN, DHCP, DNS, and TCP/IP settings for seamless network operations
Assist in system imaging, migration, and data backup/recovery
Provide support for mobile devices and MDM platforms such as Microsoft Intune
Collaborate with other IT teams to escalate and resolve advanced technical issues
Maintain accurate records of incidents and resolutions using ServiceNow or other ITSM tools
Manage IT assets and ensure inventory accuracy and compliance with company standards
Qualification
Required
2 years of experience in desktop or IT support roles
Strong troubleshooting and communication skills
Ability to work independently and manage multiple priorities in a fast-paced environment
Strong knowledge of Windows/Mac operating systems, networking basics, hardware, and peripherals
Familiarity with ITSM ticketing systems and incident management processes
Ability to conduct preventive maintenance and security checks
Detail-oriented with strong documentation and reporting skills
Preferred
Relevant certifications (CompTIA A+, Microsoft Certified: Modern Desktop Administrator, etc.) are a plus
Professional certifications (CompTIA A+, Network+, ITIL, or Microsoft/CCNA) are a plus
Company
TECEZE
TECEZE offers a full spectrum of Information Technology services.
1001-5000 employees
H1B Sponsorship
TECEZE has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Late StageLeadership Team
Thinesh Siva
Head of Technical Presales
Company data provided by crunchbase