Capital One · 4 days ago
Manager, Process Management (Resilience/Disaster Recovery) - Global Payment Network
Riverwoods, IL
Full-time
Onsite
Mid, Senior Level
$122K/yr - $139K/yr
4+ years expCapital One is building a leading information-based technology company, and they are seeking a Manager, Process Management to oversee critical process points and ensure effective execution. The role involves managing process improvements, collaborating with stakeholders, and utilizing data to enhance operational efficiency.
Financial Services
No H1B
Responsibilities
Manage the development of multiple processes: monitor, report, and plan process improvement or redesign initiatives; define, establish, and manage process controls; identify process improvement opportunities and implement them through collaboration with other groups management; make final recommendations for approval on changes
Identify opportunities to streamline, automate and enhance our data management practices, processes and controls, and validations
Maintain formal process documents (e.g. procedures and diagrams), and document processes and projects (creating project reports, presentations, business cases, and diagrams)
Work with team members to develop robust risk management processes
Analyze data and influence others to proactively identify data risks and trends
Consultation and representation of well managed processes, customer experience, and risk management for new intent
Effectively partner with Product, Technology and Intent Owners to achieve desired outcomes or improvements by clarifying needs and providing appropriate solutions
Collect data and information to provide transparency to senior leadership on the health of the process
Identify and implement process improvements
Track and resolve process breakdowns, issues and risk events
Creating and validating processes
Designing and producing metrics used to measure efficiency and effectiveness
Driving process improvements aligned with desired customer outcomes
Qualification
Required
High School Diploma, GED, or equivalent certification
At least 4 years of Process or Risk Management experience
At least 2 years of Continual Improvement experience
At least 1 year of experience in People management
Preferred
Bachelor's Degree
Lean, Six Sigma, or Business Process Management certification
5+ years of Resilience or Disaster Recovery planning
5+ years of Testing experience
5+ years of experience in Process management
3+ years of experience in Project management
2+ years of experience in People management
1+ years of experience working with Product and Technology teams
Benefits
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
Company
Capital One
Capital One is a financial services company that provides banking, credit card, auto loan, savings, and commercial banking services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$5.45BKey Investors
Berkshire Hathaway
2025-09-11Post Ipo Debt· $2.75B
2025-01-30Post Ipo Debt· $1.75B
2023-05-15Post Ipo Equity· $954M
Leadership Team
Lo Li
CTO, Managing Vice President Retail Bank
Daniel Arellano
Senior Vice President, Business Cards and Payments
Recent News
Business News: Pasadena Star-News
2026-01-19
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-16
Business Standard India
2026-01-16
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