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Securitas Security Services USA, Inc. · 5 hours ago

Operations Supervisor

Hagerstown, MD

Full-time

Onsite

Entry, Mid Level

$55K/yr - $60K/yr

1+ years exp

Securitas Security Services USA, Inc. is a global corporation devoted to innovation and excellence in security services. The Field Service Manager will manage a shift and oversee guarding operations at multiple sites, ensuring high-quality service delivery and compliance with post orders while coaching and training personnel.

Public SafetyRisk ManagementSecurity

Hiring Manager

Jennifer Guerrero

Responsibilities

Manages a shift and/or segment of guarding operations; ensures that personnel deliver high quality service

Ensures that service expectations are being met through regular contact with clients

Meets with line management and/or client representatives for status updates and to address any actual or potential problems

Participates in and coordinates with line management regarding the orientation, training, development and retention of high caliber staff

Maintains and submits payroll records and other employee and business information; reviews client and company reports for accuracy and timeliness

Maintains a positive, professional environment in full compliance with applicable laws, regulations, policies and procedures

Performs tasks and duties of a similar nature and scope as required for assigned office

Qualification

Customer serviceBranch operations managementSecurity operations experienceEmployee retentionTechnologically savvySelf-disciplineOrganizational skillsCommunication skills

Required

Ensures delivery of high-quality customer service

Helps sustain client and employee retention

Manages branch operations to achieve profitability

Willing to fill in at lower levels when necessary while managing high-level responsibilities

Is organized, self-disciplined, technologically savvy, compliant, and communicates timely and effectively at all levels

At least 18 years of age

Associate's Degree and 1 year of experience in security operations

Or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company

Additional relevant experience can be substituted for the required education on the basis of one calendar year of experience for one academic year of education