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PeoplesBank · 2 hours ago

Process Improvement Associate

Holyoke, MA, US

Full-time

Hybrid

Entry Level

$55K/yr - $65K/yr

2+ years exp

PeoplesBank is the largest mutually chartered bank in Western Mass and Northern Connecticut, committed to operational excellence and sustainable practices. The Process Improvement Associate will support process improvement initiatives to enhance productivity and simplify workflows, collaborating with management and CPI team members to deliver projects on time and within scope.

BankingFinancial ServicesInsuranceVenture Capital

Responsibilities

Support process improvement initiatives across the bank to deliver efficiencies and optimize results for our communities, customers and associates

Support work to investigate issues, complaints, suggestions and shortfalls in current business processes

In partnership with management and/or CPI analysts, ensure all projects/initiatives are delivered on-time, within scope and within budget following the continuous process improvement lifecycle

Support CPI team to report on CPI opportunities to management using clear data, visuals and insight on decision making

Support process improvement exercises including, but not limited to, process mapping, root cause analysis, data collection, baseline measurement, and gap analysis

Collaborate with CPI team members to create project roadmaps, define tollgates, drive standard operating procedure creation and help set critical metrics for measurable business processes

Help maintain project/initiatives documentation, including, but not limited to, charters, project plans, training plans, process mapping, communication plans, checklists, and proposed procedures

Help monitor and proactively escalate anticipated project delays, budget issues and other potential threats to projects/initiatives

Complete / participate in CPI training to support project work

Other related duties as assigned

Qualification

LeanSix SigmaExcelData AnalyticsProcess DocumentationMS Office/365Continuous ImprovementProject ManagementCollaborationProblem Solving

Required

Bachelor's degree OR 2+ years Continuous Improvement experience

Familiarity with Continuous Improvement methodology (DMAIC, DFSS, Kaizen, Value Stream or other relevant methodologies)

Basic understanding of continuous improvement methodologies such as Lean, Six Sigma, Theory of Constraints, etc. to help assess, monitor, and enhance business performance

Understands business processes and financials, and has some experience quantifying efficiencies / changes to a process

Experience creating process documentation and supporting or leading business initiatives

Able to work with support and independently to successfully complete bank initiatives

Experience working with large sets of data and making valuable conclusions based on findings

Demonstrate a professional demeanor that creates trust with business partners, stakeholders, and the project team

Comfortable questioning the status quo

Approaches problems as a humble learner and displays humility and understanding when partnering with stakeholders

Demonstrate a desire to understand our customers and improve their experience

Proficiency in MS Office/365

Expert level Excel experience

Must complete Yellow Belt training within six months of hire