Axalta · 12 hours ago
Technical Service Specialist
Greater Philadelphia
Full-time
Onsite
New Grad, Entry LevelAxalta is a leading company in the coatings industry, known for its innovative solutions. They are seeking a Technical Support Specialist to provide expert assistance in color matching and product application while ensuring exceptional customer support across their product lines.
IndustrialIndustrial ManufacturingManufacturingSustainability
Responsibilities
Act as the primary contact for technical inquiries across Axalta’s product lines
Guide customers on product selection, mixing, and application per Technical Data Sheets (TDS)
Provide support for all substrates—plastic, metal, galvanized steel, aluminum—and products including etch primers, fillers, sealers, basecoats, single-stage, and clearcoats
Log quality-related complaints in Salesforce and collaborate on resolutions
Deliver expert assistance on color matching, cross-competitor information, LAB crossovers, and formula adjustments
Support customers with color tools such as fan decks, tint charts, and selectors
Manage special color requests and escalate improvements for ColorNet and Mobius systems
Advise on color correction techniques to achieve optimal results
Provide responsive support via phone, email, chat, and text during scheduled shifts
Supply SDS, COA, Certificates of Conformance, and assist with EDS reports
Identify workflow improvements and recommend solutions to enhance accuracy and efficiency
Collaborate with cross-functional teams to implement quality measures
Stay current on emerging technologies, industry trends, and Axalta product innovations
Contribute to knowledge articles and ensure all customer interactions are documented in Salesforce
Qualification
Required
Previous experience in collision repair or paint distribution preferred
Strong technical aptitude and troubleshooting skills
Excellent communication skills to explain technical and color concepts clearly
Detail-oriented with a focus on quality and continuous improvement
Ability to work independently and in a fast-paced team environment
Preferred
Prior experience in customer support or technical service roles
Bilingual in Spanish and English are preferred
Company
Axalta
Axalta provides performance coatings for a wide range of industrial applications; light vehicle and commercial vehicle coatings for original equipment manufacturers; and refinish surface preparation and coating systems for body shops globally.
Founded in 1866
10001+ employees
H1B Sponsorship
Axalta has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (7)
2023 (7)
2022 (6)
2021 (11)
2020 (12)
Funding
Current Stage
Public CompanyTotal Funding
$500M2025-11-18Acquired
2023-12-11Post Ipo Debt· $500M
2014-11-12IPO
Leadership Team
Chris Villavarayan
Chief Executive Officer and President
Carl Anderson
Senior Vice President and Chief Financial Officer
Recent News
2026-01-14
2025-12-19
GlobeNewswire
2025-12-18
Company data provided by crunchbase