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Civitech · 13 hours ago

Senior Manager of People & Operations

United States

Full-time

Remote

Mid, Senior Level

$112K/yr - $143K/yr

5+ years exp

Civitech is a public benefit corporation dedicated to creating a fairer and more equitable democracy by building the tools and infrastructure needed to increase civic participation. The Senior Manager of People and Operations is responsible for supporting People, HR, and operational work at a cross-functional level to ensure strength across all aspects of the business, including HR and People support tasks, operational project management, and employer and business compliance.

CivicTechService IndustrySoftware

No H1B

Responsibilities

Manage incoming email inquiries from customers, vendors, candidates, and employees

Own the company virtual mailbox

Own the main company phone line

Process state-specific requirements and requests, supporting employer and business accounts as needed

Assist with employment verification requests, unemployment insurance (UI) claims, and other employee-related requests from external sources

Project-manage the hiring process, serving as the main point of contact for candidates and the hiring team, including logistics, job postings, and communications

Maintain and improve hiring workflows and documentation to ensure a consistent and positive candidate experience

Track hiring progress and metrics (e.g., time to hire, pipeline status) and flag risks or delays

Ensure compliance with internal hiring standards and state-specific requirements

Project-manage new-hire onboarding tasks, ensuring appropriate owners are assigned and held accountable

Own the new-hire onboarding experience, including sending offer letters, managing systems access and data entry, and scheduling and/or leading training sessions

Project-manage team member offboarding processes to ensure a smooth transition and proper close-out

Develop, refine, and support enforcement of company-wide policies in partnership with leadership

Serve as the day-to-day owner and primary stakeholder for vendors across HR, IT, and Finance

Track and manage company tech stack details

Project-manage large-scale, company-wide initiatives, such as internship programs or the annual in-person company retreat, in partnership with the Chief of Staff

Serve as the operational owner for People and Operations workflows, ensuring accuracy, timeliness, and consistency across processes

Maintain process documentation and standard operating procedures for core People and Operations workflows

Serve as the primary operational point of contact for employee benefits questions and escalations

Support benefits renewals and open enrollment processes by coordinating vendors, timelines, and communications

Serve as a trusted operational partner to leadership, balancing independent execution with timely escalation

Qualification

People OperationsHR Tools ManagementProject ManagementAttention to DetailCommunication SkillsSystems AptitudeTime ManagementConfidentialityCross-Functional Collaboration

Required

5+ years of experience in Operations, People Operations, or HR support roles within a fast-paced or growing organization

Strong understanding of discretion and confidentiality, with demonstrated ability to handle sensitive employee and company information

Exceptional attention to detail, with a track record of delivering accurate, reliable work across complex processes

Excellent time management and prioritization skills; able to juggle competing demands, set realistic delivery expectations, and flag misalignment early

Comfortable operating in the ambiguity of startup environments, with the ability to bring structure, clarity, and follow-through to evolving processes

Clear, concise communicator across written and verbal channels, including asynchronous tools and documentation

Confident working independently while knowing when to escalate or seek alignment

Strong systems aptitude, with the ability to learn, manage, and maintain Operations and HR tools (e.g., Lever, Rippling, Asana, Slack, Google Workspace)

Trusted partner to cross-functional stakeholders, balancing responsiveness with sound judgment and consistency