Bitfarms · 5 hours ago
IT Support Technician Level 2
New York, NY
Full-time
Hybrid
Mid Level
$75K/yr - $100K/yr
3+ years expBitfarms is a global energy and compute infrastructure company that develops, owns, and operates high-performance data centers. The Level 2 IT Support Technician is responsible for delivering advanced technical support, maintaining IT infrastructure, and ensuring efficient system performance while providing a high-quality user experience.
BlockchainCryptocurrencyFinancial ServicesFinTech
Responsibilities
Provide second-level technical support onsite and remotely to troubleshoot and resolve advanced hardware, software, and network issues
Analyze and resolve escalated tickets, ensuring correct prioritization and resolution; escalate further when necessary
Support and troubleshoot Office 365 applications, including user account management and custom configurations
Assist with mobile device setup, integration, and troubleshooting, particularly with O365
Install, configure, and maintain laptops, workstations, printers, and other hardware assets
Manage VPN user accounts and configurations to ensure secure and reliable access (e.g., Tailscale, OpenVPN)
Troubleshoot and maintain Teams meeting room hardware and software
Coordinate with HR to manage onboarding and offboarding processes, adhering to company security policies
Prepare and provision hardware, software, and user accounts for new hires
Conduct training for new employees on IT systems and company tools
Revoke access and recover company assets during the offboarding process
Administer and maintain IT systems, including Microsoft Intune, Entra ID (Azure AD), Exchange, SharePoint, Teams, and Slack
Monitor system updates and deploy patches to address security vulnerabilities
Conduct regular security log reviews and implement compliance measures
Perform periodic audits to verify IT asset inventory and condition
Configure and maintain network resources, including servers and critical infrastructure
Support and troubleshoot LAN/WAN connectivity, TCP/IP configurations, DNS, and firewalls
Develop and implement IT processes and procedures to improve efficiency
Maintain detailed documentation of solutions, technical processes, and IT systems
Train Level 1 technicians and end-users on tools, applications, and best practices
Qualification
Required
Microsoft Intune, Entra ID (Azure AD), M365 Suite (Exchange, SharePoint, Teams), Slack Admin
Jira, Confluence, Adobe Admin
Microsoft Defender, Apple Business Manager, pfSense, 3CX
Active Directory (AD): User management, group policies, and permissions
Troubleshooting: Efficiently diagnose and resolve hardware, software, and network issues
Networking: LAN/WAN, TCP/IP, DNS, and firewall configuration
Software Support: Install, configure, and provide support for applications like Office 365
Remote Support: Manage and support users via remote desktop tools
Customer Service: Deliver professional, empathetic support to users
Communication: Clearly convey technical solutions in written and verbal formats
Team Collaboration: Collaborate effectively with Level 1 and Level 3 teams and other departments
Problem-Solving: Analyze root causes and implement optimal solutions
Organization: Manage multiple tickets, prioritize tasks based on urgency and impact
Documentation: Maintain thorough records of procedures and solutions
Ownership and Agility: Demonstrate a strong sense of ownership, responsibility, and an agile mindset to adapt to changing environments
College diploma or Attestation of College Studies in Computer Science
3 to 5 years of experience in IT support
Preferred
CompTIA A+, Network+
Microsoft 365 Certified
Other relevant IT certifications
Benefits
Competitive salary and bonus opportunities, along with career advancement
Top-tier group insurance plan with employer cost-sharing
Group retirement savings with employer contribution
Employee referral program
Telemedicine & employee assistance program (EAP)
An inclusive, safe, and diverse work environment
Company
Bitfarms
Bitfarms is a blockchain infrastructure company that offers cryptocurrency coins and tokens and runs server farms to validate transactions.
51-200 employees
Funding
Current Stage
Public CompanyTotal Funding
$1.24BKey Investors
Jane Street CapitalMacquarie CapitalRiot Platforms
2025-10-23Post Ipo Equity
2025-10-16Post Ipo Debt· $568M
2025-04-02Post Ipo Debt· $50M
Leadership Team
Benjamin Gagnon
Chief Executive Officer
Jeffrey Lucas
Chief Financial Officer
Recent News
The Motley Fool
2026-01-11
2026-01-05
TokenInsight News
2026-01-05
Company data provided by crunchbase