Paybox Corp · 3 hours ago
Technical Support Specialist
Tempe, AZ, US
Full-time
Onsite
Mid, Senior Level
$60K/yr - $75K/yr
4+ years expPaybox Corp is seeking an IT Support Specialist (NOC) to provide advanced technical support and operational guidance across the organization’s business units. This role serves as the primary point of contact for all end-user IT issues and collaborates closely with NOC leadership to enhance support processes and provide mentorship.
Information Technology
Responsibilities
Act as the primary point of contact for complex hardware, software, and network issues, providing advanced troubleshooting and technical support for desktops, laptops, mobile devices, tablets, printers, and business applications
Support local and remote PC/Laptop hardware and software—via direct or remote contact with end users—while managing the full lifecycle of Incidents and Onboarding/Offboarding tasks in ServiceNow
Manage and administer Microsoft 365, Active Directory, Intune, Tanium(endpoint management) and other related Administration Consoles
Perform system upgrades, patching, and deployments while ensuring compliance with IT security and regulatory policies and proactively identifying potential risks
Create and maintain technical documentation, knowledge base articles, and process workflows while identifying problems, and recommend long-term solutions
Mentor and support junior IT staff, providing technical guidance and best practices
Able to perform hardware maintenance on Laptops, Desktops while keeping the Asset Inventory list accurate
Qualification
Required
4+ years of IT support experience, with at least 1–2 years in a senior or advanced support role
Strong knowledge of Windows 10/11, Microsoft 365, Active Directory
Basic network understanding of TCP/IP, DNS, DHCP, VPN clients
Experience supporting end users in a fast-paced environment
Ability to troubleshoot complex issues independently
Excellent communication, customer service, and problem-solving skills
Experience with ticketing systems and ITIL-aligned support processes
Preferred
Certifications such as CompTIA A+, Network+, Security+, Microsoft M365/MD-100/MD-102, or equivalent
Experience with cloud platforms (Azure, AWS), virtualization (VMware/Hyper-V), or security tools
Experience with scripting or automation (PowerShell is a plus)
Experience within Tanium, Okta SSO, and ServiceNow
Experience with Forticlient VPN
Benefits
Health Insurance (EPO & HRA options)
Dental Insurance
Vision Insurance
Short & Long Term Disability
Flexible Spending Accounts
Life Insurance
Accident & Critical Illness Insurance
Company 401(k) Matching Contribution
Paid Time Off (PTO)
Employee Assistance Program (EAP)
Company
Paybox Corp
Paybox Corp an OSG Company is the leading provider of an innovative approach to automating enterprise-level solutions for accounts receivables and payables management.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
unknown2018-04-19Acquired
Company data provided by crunchbase