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PCI Pal · 21 hours ago

Project Manager

Chicago, IL

Full-time

Hybrid

Mid Level

PCI Pal is a leading provider of SaaS solutions that empower companies to take payments securely. The Project Manager will be responsible for delivering PCI Pal services, coordinating resources, and ensuring customers successfully implement their products.

CryptocurrencyCyber SecurityFinancial ServicesInformation TechnologyPaymentsSoftware

Hiring Manager

Héloïse Cook

Responsibilities

Managing the full project lifecycle tasks for customer projects from project kick-off through to successful go-live

Creating and delivering on project plans, including initial scoping, defining milestones and establishing delivery timelines

Documenting technical and operational aspects of solutions, solution delivery, integration requirements, and any bespoke development requirements (in conjunction with the development team)

Managing and tracking project progress using Salesforce-integrated Precursive software

Providing regular and timely project status reports to key stakeholders

Being the primary customer facing point of contact throughout the entire engagement process, from sales handover through to implementation, Go Live, and ‘Hypercare’ (the period immediately following Go Live)

Supporting the customers through the delivery process by attending meetings and/or conference calls

Working with line management to pass on customer feedback, to develop our product offering and delivery process

Providing post go live support to issues raised by customers and correcting as necessary with a calm and professional manner

Give advice, assistance and training on platform solutions to colleagues where necessary

Qualification

SalesforceProject ManagementPRINCE2SaaS SolutionsPCI ComplianceCustomer SupportCommunication SkillsTeam Collaboration

Required

Have experience in delivering projects within a dynamic business environment

Can communicate effectively, openly and authentically in both written and verbal forms

Have experience in working in demanding situations

Being tenacious about delivering high quality results for our both customers and the business

Have a strong desire to forge a career in the field of Project Management – potentially shown through having completed, or having a desire to complete, PRinCE2 or similar Project Management qualifications

Have an awareness of the latest telephony technologies (including cloud contact centre and carriers)

Are willing to build a strong understanding of PCI Pal's technical platforms (training provided)