Apply on Employer Site

Central Bank · 11 hours ago

Sr. Assistant Branch Manager

St Louis, MO

Full-time

Onsite

Senior Level

Central Bank is seeking a Sr. Assistant Branch Manager to assist the branch manager in all phases of branch operations and sales. This role involves ensuring compliance with banking regulations, delivering customer services, and supervising staff while maintaining efficient branch operations.

FinanceFinancial Services

Responsibilities

Assist in management of most day-to-day operations in the branch. Assign duties and work schedules to ensure efficient functioning of branch

Acquire and maintain thorough understanding of security procedures and ensure staff’s thorough understanding and full compliance

Consistently perform new account activities, and teller duties when necessary

Supervise vault operations and procedures, maintain reports, balances, and cash recaps

Maintain an atmosphere conducive to open communication. Maintain harmony among staff and resolve grievances. Issue written and oral instructions

Help conduct regular staff meetings to review problems, policies, procedures and updates of activities within the bank

Consistently demonstrate proficiency in providing exemplary customer service in person and by telephone. Actively listen to customers and maintain a friendly, positive and professional attitude. Resolve difficult situations with tact and diplomacy. Look for creative ways to make customers feel appreciated and special

Maintain thorough knowledge of all bank products, services, compliance, and regulations; and help ensure branch personnel maintain strong proficiency in same

Actively participate in sales program; work with manager to set sales goals and make every effort to reach targeted goals, while always ensuring the best interest of the customer is being followed. Make referrals to other business units for traditional and non-traditional banking products and services

Qualification

Banking regulationsCustomer serviceLeadership skillsBank products knowledgeSales experienceCoaching skillsCommunication skillsTeamwork

Required

Background in bank operating policies and procedures, banking regulations, and sales

Thorough knowledge of bank products and services

Strong leadership, coaching, and motivational skills for leading and developing staff

Strong verbal, reading, listening, and written communication skills

Ability and desire to work as part of a team, and with people of diverse backgrounds

Willingness to assume additional responsibilities/duties/projects as they arise

Ability to drive a vehicle

Must maintain a current, valid driver's license and an acceptable driving record for bank insurance purposes

Preferred

Bachelor's or Associates degree preferred; or equivalent combination of training and experience that provides the required knowledge, skills, and abilities