AVASO Federal Solutions · 3 weeks ago
Level 2 Field Services Technician
Baltimore, MD, US
Full-time
Onsite
Entry, Mid Level
$60K/yr - $62K/yr
2+ years expAVASO Federal Solutions is a global leader in providing IT solutions and services, specializing in offering top-tier support and managed services. The Level 2 Field Services Technician will be responsible for performing in-warranty, end-user computer hardware breakfix repairs and replacements, while also diagnosing and troubleshooting various IT issues.
Cloud ComputingInformation TechnologyIT InfrastructureIT ManagementStaffing Agency
No H1B
U.S. Citizen Only
Responsibilities
Diagnose, research, and troubleshoot computer operating system issues (Hardware, Server, iDRAC, other hardware peripherals)
Respond promptly and professionally to alerts and end-user IT issues
Update the internal ticket coordination team and internal ticket mobile application with ticket status information for purposes of demonstrating compliance with issue response and resolution, logging daily activities and documenting solutions
Repair and replace parts in desktops, laptops, virtual machines, servers, back-up systems and miscellaneous devices
Pick-up repair parts at local pick-up location, return defective parts to local drop-off location
Function as primary point of contact and communication with end-customer from the day of dispatch of the ticket to the successful resolution of issue
Qualification
Required
Driver's license and personal vehicle with the ability to travel within a daily radius to pick-up parts at designated pick-up and drop-off locations and to support various end-clients
Must have a high school diploma
Strong analytical and problem-solving skills
Strong knowledge and experience with computer/server hardware and software troubleshooting (experience on DELL hardware and servers is a plus)
Demonstration of punctuality and strong communication and interpersonal skills
Ability to multi-task and to work under limited supervision
US citizenship required (Passport, REAL ID, or Passport Card)
2-4 years' experience with hands-on IT support troubleshooting PCs/laptops and telecommunication equipment
Preferred
Background with servers and high-end storage (Dell) is preferred
Experience troubleshooting Active Directory, TCP/IP networks, and common PC systems, Microsoft Exchange and Office 365 is preferred
College or technical degree preferred
TS Clearance preferred but not required
CompTIA certifications in A+, Network+ or Security + is preferred. Equivalent experience must be shown in lieu of an A+ certification
Company
AVASO Federal Solutions
AVASO Federal Solutions provides IT services, including field support, depot integration, staff augmentation, and asset disposition.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase