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GEHA Health · 1 day ago

CX Program & Communications Manager

United States

Full-time

Remote

Mid Level

$103K/yr - $146K/yr

3+ years exp

GEHA Health is a nonprofit member association that provides health and dental benefits to federal employees and retirees. The Customer Experience Program & Communications Manager will manage the design and implementation of CX initiatives, ensuring alignment with the CX strategy and compliance with governance processes.

DentalHealth CareHealth InsuranceInsuranceMedicalMilitary

H1B Sponsor Likely

Responsibilities

Design, develop and manage CX program initiatives to launch date

Lead and collaborate with key internal functional teams or subject matter experts that are key to success of the program and generate results that align with the program objectives

Work with the CX Analysts to identify, measure, and monitor CX or other success metrics to quantify the impact of new initiatives and ongoing business processes

Collaborate with the Director of CX to identify necessary content and communications in support of the initiatives

Oversee the creation of program-specific communications, digital assets, and member awareness campaigns working with copy team and digital execution team

Develop program plans, milestone and status reporting and escalation process for each CX strategic initiative

Adapt to changing business priorities, effectively multitasking to meet deadlines and deliver results

Qualification

CX program managementCommunications strategyCross-functional collaborationProject management certificationContent developmentInfluencing skillsMultitaskingEffective communicationSelf-starter

Required

Bachelor's degree in business related field, additional years of direct work experience in CX program oversight may be considered in lieu of formal education

3-5 years of successful experience managing multiple CX programs from design to launch leading cross-functional program efforts including status reporting

Experience and expertise in identifying relevant communications and content in support of CX programs

Ability to work collaboratively with others and effectively influence and generate results through those within and outside of one's reporting structure

Ability to multi-task effectively, responding to changing business priorities and deadlines

Requires guiding individuals from other departments which includes articulating a vision, inspiring and coaching using influence and effective communication skills

Requires a proven record of meeting commitments and achieving goals through the encouragement, guidance and influencing of others

Requires a self-starter personality, highly effective verbal, written and interpersonal communication skills

Requires flexibility and willingness to work with a wide range of personalities on a variety of projects while prioritizing effectively

Must have the ability to provide a non-cellular High Speed Internet Service such as Fiber, DSL, or cable Modems for a home office

A minimum standard speed for optimal performance of 30x5 (30mpbs download x 5mpbs upload) is required

Latency (ping) response time lower than 80 ms

Hotspots, satellite and wireless internet service is NOT allowed for this role

A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Preferred

Formal project or process execution training and/or certification (PMP, etc.)

Benefits

Competitive pay/salary ranges

Incentive plan

Health/Vision/Dental benefits effective day one

401(k) retirement plan: company match – dollar for dollar up to 4% employee contribution (pretax or Roth options) plus a 6% annual company contribution

Robust employee well-being program

Paid Time Off

Personal Community Enrichment Time

Company-provided Basic Life and AD&D

Company-provided Short-Term & Long-Term Disability

Tuition Assistance Program

Company

GEHA Health

G.E.H.A is one of the largest benefits providers offering medical and dental plans for federal employees, retirees and their dependents.

Founded in 1937

Lees Summit, Missouri, USA

501-1000 employees

https://geha.com/

H1B Sponsorship

GEHA Health has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)

2024 (2)

2023 (2)

2021 (6)