FIS · 6 hours ago
Product Support Manager
United States
Full-time
Remote
Senior Level, Lead/Staff
$82K/yr - $134K/yr
8+ years expFIS is a leading company in financial services and technology, seeking a Product Support Manager to lead their SRE team. The role involves overseeing the reliability and performance of the Modern Banking Platform, ensuring 24x7 support for diverse clients while fostering a culture of continuous improvement and operational excellence.
BankingFinancial ServicesFinTechPayments
Responsibilities
Oversee day-to-day operations of the SRE team, ensuring seamless 24x7x365 support for MBP production and non-production environments
Lead incident, problem, and change management processes, driving rapid resolution and root cause analysis for critical issues
Manage on-call rotations and regional shift coverage, balancing cost-effectiveness with staff well-being and client expectations
Foster a culture of automation, reliability, and continuous improvement—championing SRE best practices across deployment, monitoring, and capacity planning
Collaborate with development, product, and client teams to align reliability goals, drive innovation, and support new client implementations
Track and report on key performance indicators (KPIs), service level objectives (SLOs), and error budgets; escalate risks and drive corrective actions as needed
Ensure compliance with security, audit, and access management policies, including oversight of access provisioning and approval workflows
Mentor, coach, and develop SRE team members, supporting ongoing training, certification, and career growth
Contribute to strategic planning, resource allocation, and long-term vision for SRE within the MBP organization
Qualification
Required
Bachelor's degree in computer science, Engineering, or a related field (or equivalent experience)
8+ years of experience in site reliability engineering, infrastructure operations, or technical support, with at least 3 years in a leadership or management role
Proven expertise in SRE principles, automation, incident management, and cloud-native architectures (Kubernetes, CI/CD, monitoring frameworks)
Strong leadership, communication, and stakeholder management skills; experience working with global, cross-functional teams
Demonstrated ability to drive process improvement, manage escalations, and deliver results in high-pressure, client-facing environments
Working knowledge of FIS systems and the financial services industry is highly desirable
Preferred
Experience supporting core banking platforms or large-scale financial applications
Familiarity with regulatory compliance, audit, and security frameworks relevant to financial technology
Track record of successful client implementations and production cutovers in a 24x7 environment
Benefits
Competitive salary and benefits package.
Opportunities for international collaboration
A modern, inclusive work environment focused on innovation and continuous learning.
Access to professional development, training, and career advancement resources.
Company
FIS
FIS is a fintech firm that provides advance integrated banking, wealth management, risk and compliance, and other solutions.
10001+ employees
H1B Sponsorship
FIS has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
Funding
Current Stage
Public CompanyTotal Funding
$10.5BKey Investors
Goldman Sachs
2025-05-01Post Ipo Debt· $8B
2022-07-06Post Ipo Debt· $2.5B
2018-05-22Post Ipo Equity
Leadership Team
Douglas McAllister
CEO - Ventures / FIS AutoSuite VBO/BPO Operations
Stephanie Ferris
CEO and President
Recent News
2026-01-14
Company data provided by crunchbase