Scorpion · 10 hours ago
Client Success Manager, DMS
United States
Full-time
Remote
Entry, Mid Level
$50K/yr - $60K/yr
2+ years expScorpion is the leading provider of technology and services helping local businesses thrive. The Client Success Manager will guide and support clients through onboarding and campaign execution, ensuring they maximize their marketing investments while fostering growth through Scorpion's Direct Marketing Services.
MarketingSEOSocial Media MarketingSoftwareWeb Design
Responsibilities
Successfully onboard and manage a portfolio of clients using Scorpion’s Direct Marketing Services
Re-engage and motivate clients who pause or lose momentum during onboarding
Collaborate with clients to define clear marketing goals and create customized campaigns across email, direct mail, and text
Build, manage, and optimize audience segments within ServiceTitan Marketing Pro
Partner with internal creative and technical teams to develop effective marketing assets
Track and analyze campaign performance metrics (e.g., open rates, conversions, engagement) to identify opportunities for improvement
Ensure timely and thoughtful client communication and follow-up
Proactively identify areas for product enhancement and share client insights with your team
Qualification
Required
Bachelor's degree in Marketing, Communications, Business, or a related field — or equivalent experience
2+ years of experience working with marketing or client success teams, ideally in a SaaS, marketing, or digital services environment
Excellent communication skills — you're clear, empathetic, and solution-oriented
Strong organization and attention to detail with the ability to manage multiple clients and projects
Creative problem-solver with a proactive mindset
Collaborative team player who values feedback and continuous learning
Comfortable analyzing data and using metrics to drive decision-making
Preferred
Experience with ServiceTitan Marketing Pro or similar CRM/marketing automation tools is a plus
Experience with copywriting or editing for marketing content (emails, campaigns, etc.) is a bonus
Benefits
100% employer-paid medical, dental, and vision insurance
Flexible paid time off, so you can rest, relax, and recharge away from work
Paid parental leave
Paid cell phone and service
Remote office allowance
Professional development and development courses
Regular manager check-ins to drive performance and career growth through Lattice
Company
Scorpion
Scorpion is an internet marketing firm that offers web design, SEO, social media management, and advertising services.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$100MKey Investors
Bregal Sagemount
2021-04-14Series A· $100M
Leadership Team
Saurabh Goyal
Chief Operating Officer (COO)
David Kolski
Director of Corporate Development
Recent News
2026-01-13
Destination CRM
2025-10-30
Company data provided by crunchbase