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HarbisonWalker International · 1 day ago

Manager, Service Portfolio - Design

Pennsylvania, United States

Full-time

Onsite

Mid, Senior Level

6+ years exp

HarbisonWalker International (HWI) is the largest supplier of refractory products and services in the United States. The Manager, Service Portfolio - Design will serve as a subject matter expert, responsible for promoting HWI's refractory products, developing service packages, and collaborating with various teams to enhance business performance.

Consumer GoodsManufacturing

Hiring Manager

Emerson Guggenbiller

Responsibilities

Establish productive, professional relationships with key stakeholders at customer accounts, establish assigned targets for cost efficiency and strategic objectives at these accounts and proactively leads the planning process to develop mutual performance objectives and critical milestones for the design, delivery, installation and commissioning of equipment/service at those accounts

Collaborating with internal departments of marketing, communications, and sales to define the go-to-market strategy and roadmap execution, helping them understand the service positioning, key benefits, and target customer, coordinates multi-generational service planning and development activities with R&D, business partners and relevant marketing roles, builds services from new and existing ideas, and helps to develop new ideas based on industry experience and contact with customers and prospects; responsible for phase in and phase out of new and existing services

Developing business cases for new technology; creating, executing and tracking new product/service launch plans by using their expertise in developing equipment, measurement and sensors, and forging legal agreements such as NDAs, LOIs, Patent and invention disclosures

Collaborating closely with HarbisonWalker Internationals Application Specialists, Program Managers and Customer Account Specialists to propose, alter or refine lining designs and installation methods

Supporting Product Team to achieve goals and metrics (Revenue, Margin, Inventory DII, Capacity Cost Spending, Inventory Accuracy, Safety)

Collaborating with HarbisonWalker Internationals Sales, Marketing and Pricing team(s) to establish appropriate pricing and positioning for products within their portfolio; providing pricing team with portfolio impact related to raw material cost fluctuations as necessary

Qualification

Refractory products knowledgeB2B experienceProject management skillsProfessional Engineering CertificationMicrosoft Office SuiteCommunication skillsTeam playerLeadership skillsInterpersonal skillsMulti-functional team management

Required

Requires Bachelor's degree in business, Construction Management, Mechanical Engineering, Structural Engineering or a related field

Requires knowledge of refractory products, installation methods, construction skills and customer applications

Proficiency in Microsoft Office Suite

Excellent written and verbal communication and presentation skills, including presentation planning and delivery skills; ability to communicate across all levels of the organization

Requires the ability to work effectively in a team environment

Requires project management skills and the ability to coordinate multi-department projects

Requires leadership skills, team player with enthusiasm and high energy, strong interpersonal skills and a demonstrated record of driving results

Management of multi-functional team

Manager, Service Portfolio – Design requires six plus (6+) years of B2B experience in an industrial manufacturing environment with a focus on services development